Asthana: PLG models require monitoring every customer regardless of account size
Abhinav Asthana · Building a $5.6B company with a Product-led Flywheel with Postman's CEO Abhinav Asthana · Feb 15, 2022 · at 18:38
This episode carries Abhinav Asthana's own address, with nobody on the show putting questions to them. It still counts as said, and it is kept out of every score on their page.
Postman CEO Abhinav Asthana discusses how go-to-market roles differ between traditional enterprise sales and product-led growth models.
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“In a product led model, it kind of flips over where no matter how small a customer is, you have to make sure that there is somebody who has eyes on it. And what CSMs can help you do is look at your target opportunity and expand the market because they are In that critical onboarding step of your customer customer's journey, and they can help identify, you know, what are the blockers in the product and where exactly things can be automated and streamlined.”
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