Effective CS and Sales Leaders Can Run Each Other's Meetings
Abbas Haider Ali · How to Build a World-Class Customer Success Org: Lessons from Notion's CRO and GitHub's VP of CS · Feb 5, 2025 · at 19:02
Abbas Haider Ali (former VP of Customer Success at GitHub) discusses signals of strong cross-functional alignment between sales and customer success teams.
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“The thing that I've always loved is this idea of like leadership interchangeability. Can you walk in the shoes of your revenue peers, right? So as a CS leader, can you actually drive a sales forecast call? If you're a sales leader, can you run a risk review meeting as well as your peers? If you do, that sends an incredible signal for magic happening within the organization itself.”
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