Merritt: New Features Must Shake Out on Low-End Users Before Enterprise
Chris Merritt · Lessons Learned in Scaling Your Team & Revenue from $1M ARR to $1B+ | Cloudflare CRO Chris Merritt · Mar 1, 2023 · at 59:32
Chris Merritt, CRO of Cloudflare, reflects on product scaling mistakes when releasing nascent developer features directly to large enterprise accounts.
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“We typically get things shaken out at the practitioner level over, and then over time, move them to the enterprise level. Where we've skipped that step, I think that's where I, when I look in the mirror, I'm like, ah, I wish that I'd done that differently and probably had a little bit more patience in allowing our biggest Customers to get access to features and put them in the really critical environments. I probably should have shaken it out longer at the low end.”
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