Lemkin previously stated AI would only make B2B software a "smidge" better, but later argued jaw-dropping AI capabilities are required for customer retention.
THEN · Oct 25, 2023
0:00 / 0:13exact quote · 14.0s
NOW · Jul 17, 2026
0:00 / 0:14exact quote · 14.8s
“Most of the stuff at Sastr is business process software. It's changing the way businesses do support, or sales, or marketing, or compliance, um, or procurement, and, um, AI probably is just going to make them a smidge better.”
“Not only do you have to deliver a beautiful app, it has to surprise and delight you at least once a quarter where your jaw drops that it does something you didn't even expect because of AI. Your jaw should drop because of the agentic capabilities of a B to B product. Then I'm going to stay.”