The Ledger
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Salesforce and ServiceNow will resist the MCP movement to protect UI engagement
“We don't just depend on Salesforce's MCP or ServiceNow's MCP. Which, by the way, they won't be very good at. I can tell you that because they don't want to be a data-only company. These large incumbents, they don't want to be a data-only company. They would ra…”
Model Context Protocol creates value by enabling user-driven extensible integrations
“And so, MCP enables the second kind of integrations, which is like you could turn any sort of smart software into an extensible thing so that as a user, you could say, hey, I want my specific software like cursor to connect with Jira, right? Because Jira is wh…”