The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 9 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Repeat customer service processes should be deterministic, not probabilistic
“Whenever a pattern is detected, a process that is defined, it's being repeated. We're servicing that case every time in the same way. Why keep it probabilistic and call upon a model every time? It has become deterministic.”
Purely probabilistic AI makes no sense for deterministic business processes
“Business conversations are deterministic, and it makes no sense to put a pure probabilistic thing to do a mostly deterministic process.”
AI automation delivers instantaneous ROI in headcount-heavy customer support teams
“I was definitely more enterprise and further down the customer journey where it was very FTE heavy. It was very people heavy organizations, internal or externalized, and that the ROI was instantaneous.”
GetVocal reached $1M ARR in five months with one salesperson
“We went with one salesperson from zero to one in five months and two weeks or something like that.”
GetVocal based its context graph architecture on Speech Act Theory
“Three years ago, we took that, and we thought, okay, we built from the ground up, purposely designed for processes and conversations, and we based it on something called the Speech Act Theory, a new class of graphs.”
GetVocal doubled vendor uptime for Glovo restaurants and grocery stores
“And we deployed for one use case, showed a lot of value, a lot of ROI. We doubled their uptime in the restaurants they serve and groceries and a bunch of other KPIs like that.”
GetVocal shares Decagon's enterprise ICP and plans upcoming US expansion
“From a market perspective, there isn't, so it's the same ICP. We're not in the U.S. At the moment, though soon will be, expectedly.”