Roy Moussa is the founder of GetVocal. He compares GetVocal's market positioning and target enterprise customer profile to AI customer service competitor Decagon.
“From a market perspective, there isn't, so it's the same ICP. We're not in the U.S. At the moment, though soon will be, expectedly.”
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More from Roy Moussa
AssertionSupported
Sierra suffered a massive AI agent failure with Gap
“There was a massive hiccup with AI agents that Sierra launched for Gap.”
Roy MoussaMar 12, 2026▶ 21:12This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
Opinion
Conversational AI that only chats is useless for enterprise businesses
“For businesses, AI that just chats is useless.”
Roy MoussaMar 12, 2026▶ 19:01This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
AssertionNot checkable as stated
Most AI chatbots break beyond 10% to 20% of simple cases
“Most chatbots and AI agents out there hit a ceiling and break
Past the 10% simple cases. Okay, call it 20% depending on the organization.”
Roy MoussaMar 12, 2026▶ 20:25This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
Insight
Purely probabilistic AI makes no sense for deterministic business processes
“Business conversations are deterministic, and it makes no sense to put a pure probabilistic thing to do a mostly deterministic process.”
Roy MoussaMar 12, 2026▶ 24:41This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
Insight
Structuring graphs around user intention is best for conversational memory
“That actually interconnects things, not based on semantic, which is knowledge, but based on intention, which is in any conversation, in any process, there's one single unique intention at a time. And so it's a network of interconnected intentions. Anyways, we …”
Roy MoussaMar 12, 2026▶ 26:31This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
Insight
Repeat customer service processes should be deterministic, not probabilistic
“Whenever a pattern is detected, a process that is defined, it's being repeated. We're servicing that case every time in the same way. Why keep it probabilistic and call upon a model every time? It has become deterministic.”
Roy MoussaMar 12, 2026▶ 30:52This 3x founder hit $1M ARR in 5 months. Here's his playbook. | Roy Moussa, Founder of GetVocal · PMF Show
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