Surajit Chatterjee, founder and CEO of enterprise AI startup Ema and former Coinbase CPO, shares his benchmark for defining startup product-market fit.
Assertion Partly supported
Wipro cut its HR team by 45% using Ema's AI agents
“For Wipro, for example, they report from thousand people. They have been able to first, you know, reduce the time taken for any of these requests. These are not just questions, requests from five to seven days to like few seconds to minutes. Right. So that's a…”
Prediction Not checkable as stated
Up to 90% of routine enterprise work can be automated
“A lot of updating things across the board, updating things for your managers, creating reports. That's probably, 80, 90% of the work today, which I think can be automated”
Prediction Not checkable as stated
Tailor-made AI software will disrupt the off-the-shelf enterprise SaaS stack
“I think we are going to get into the era now where the telemade trousers can be cheaper and faster than readymade. So telemade software, right, can be, is cheaper and faster to deploy actually. And that's a big step forward. I think the entire enterprise stack…”
Insight
Most enterprises adopt AI for operational efficiency, not mass layoffs
“See, most enterprises are not, unlike maybe what people think in Silicon Valley, are not looking at just letting go of people. They are looking at, how do I get more efficiency? Revenue efficiency, my people are already overburdened, right?”
Insight
Enterprise workers act as 'human glue' between disconnected SaaS apps
“Like every enterprise today has hundreds of applications, SaaS applications. And, you know, thousands of people who are acting as glue between those applications, moving data from one, pushing data somewhere else, creating a report, sending an email think abou…”
Insight
Enterprise AI requires redesigning workflows, not one-to-one human replacement
“And it's not just replacing one human by one AI agent. It's re-imagining the entire process. A lot of times it's a broken process. You don't want to replicate that with AI.”