Surajit Chatterjee, founder of enterprise AI platform Ema and former Coinbase CPO, discusses the market transition from off-the-shelf SaaS to custom AI agents.
“I think we are going to get into the era now where the telemade trousers can be cheaper and faster than readymade. So telemade software, right, can be, is cheaper and faster to deploy actually. And that's a big step forward. I think the entire enterprise stack is going to get disrupted.”
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More from Surajit Chatterjee
AssertionPartly supported
Wipro cut its HR team by 45% using Ema's AI agents
“For Wipro, for example, they report from thousand people. They have been able to first, you know, reduce the time taken for any of these requests. These are not just questions, requests from five to seven days to like few seconds to minutes. Right. So that's a…”
Surajit ChatterjeeMay 11, 2026▶ 9:32Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
PredictionNot checkable as stated
Up to 90% of routine enterprise work can be automated
“A lot of updating things across the board, updating things for your managers, creating reports. That's probably, 80, 90% of the work today, which I think can be automated”
Surajit ChatterjeeMay 11, 2026▶ 13:28Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
Insight
Most enterprises adopt AI for operational efficiency, not mass layoffs
“See, most enterprises are not, unlike maybe what people think in Silicon Valley, are not looking at just letting go of people. They are looking at, how do I get more efficiency? Revenue efficiency, my people are already overburdened, right?”
Surajit ChatterjeeMay 11, 2026▶ 33:59Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
Insight
PMF is when an average salesperson sells without the founder present
“Top piece of advice is, look, you have product market fit when your average salesperson can go and sell your product without you being in the room.”
Surajit ChatterjeeMay 11, 2026▶ 36:20Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
Insight
Enterprise workers act as 'human glue' between disconnected SaaS apps
“Like every enterprise today has hundreds of applications, SaaS applications. And, you know, thousands of people who are acting as glue between those applications, moving data from one, pushing data somewhere else, creating a report, sending an email think abou…”
Surajit ChatterjeeMay 11, 2026▶ 5:31Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
Insight
Enterprise AI requires redesigning workflows, not one-to-one human replacement
“And it's not just replacing one human by one AI agent. It's re-imagining the entire process. A lot of times it's a broken process. You don't want to replicate that with AI.”
Surajit ChatterjeeMay 11, 2026▶ 10:53Coinbase's ex-CPO bet on AI agents before ChatGPT—now he's closing 7-figure Fortune 500 deals. | ... · PMF Show
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