“Subscription- Would allow us to do right by customers, meaning that if we're, if the parent is paying us a fee, we could continue to invest in the product, but that we never have to nudge and drive a child to spend more than they should to get more interchange on our card spend.”
quote is from the automated transcript, cleaned for reading:
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More from Dean Brauer
Insight
Brauer: Growth comes from fast product shipping over excessive research
“And I think you're constantly balancing this need for insights, but I fundamentally feel at every stage you grow through learning faster than your competitors, and you really have to protect the team from too much research in product market fit and actually sh…”
Dean BrauerOct 7, 2024▶ 13:22He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
AssertionSupported
Brauer: Cashless and chip payment innovation started in Europe, not US
“At that stage, Scandinavia was really advanced in cashless payments, right? So it was way ahead of the U.S. Interesting. And the innovation in, like, card and chip technology, cashless payments, really happened in Europe and then came to North America, right? …”
Dean BrauerOct 7, 2024▶ 4:14He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Disclosure
GoHenry co-founder Brauer called customers regularly for nine of 12 years
“For nine years of the 12 years building the business, I had a workflow in constantly speaking to customers. On the phone. Always.”
Dean BrauerOct 7, 2024▶ 6:52He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Disclosure
GoHenry keeps customer support in-house due to kids and money sensitivity
“We did our own customer support and we still do to this day. We're dealing with two of the most emotional subjects of your life as a parent in a way, your children and money.”
Dean BrauerOct 7, 2024▶ 9:31He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Insight
Brauer: True willingness to pay is only proven by live conversions
“Willingness to pay ultimately comes down to And is best seen in, like, launching something, looking at your conversion rates and looking at your billing rates, you know, and the true willingness to pay, because that's where rubber hits the road.”
Dean BrauerOct 7, 2024▶ 14:07He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Insight
Brauer: Premium-priced features demand perfect craft over speed to market
“I would think about like, are we an apple? Like, are we apple? Are we a premium? Product that generates a premium price point. And that means we can't ever launch anything half ass. It has to be perfect. It has to be high end. And it's just going to take the t…”
Dean BrauerOct 7, 2024▶ 17:20He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
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