Insight certainty 4/5 debate potential 2/5

Brauer: True willingness to pay is only proven by live conversions

Dean Brauer · He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show · Oct 7, 2024 · at 14:07

Dean Brauer, co-founder of GoHenry, discusses the limitations of theoretical pricing research and focus groups compared to real-world customer billing.

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“Willingness to pay ultimately comes down to And is best seen in, like, launching something, looking at your conversion rates and looking at your billing rates, you know, and the true willingness to pay, because that's where rubber hits the road.”

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Insight
Brauer: Growth comes from fast product shipping over excessive research
“And I think you're constantly balancing this need for insights, but I fundamentally feel at every stage you grow through learning faster than your competitors, and you really have to protect the team from too much research in product market fit and actually sh…”
Dean Brauer Oct 7, 2024 ▶ 13:22 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
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Brauer: Cashless and chip payment innovation started in Europe, not US
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Dean Brauer Oct 7, 2024 ▶ 4:14 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Disclosure
GoHenry co-founder Brauer called customers regularly for nine of 12 years
“For nine years of the 12 years building the business, I had a workflow in constantly speaking to customers. On the phone. Always.”
Dean Brauer Oct 7, 2024 ▶ 6:52 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Disclosure
GoHenry keeps customer support in-house due to kids and money sensitivity
“We did our own customer support and we still do to this day. We're dealing with two of the most emotional subjects of your life as a parent in a way, your children and money.”
Dean Brauer Oct 7, 2024 ▶ 9:31 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Insight
Brauer: Premium-priced features demand perfect craft over speed to market
“I would think about like, are we an apple? Like, are we apple? Are we a premium? Product that generates a premium price point. And that means we can't ever launch anything half ass. It has to be perfect. It has to be high end. And it's just going to take the t…”
Dean Brauer Oct 7, 2024 ▶ 17:20 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
Disclosure
Brauer: GoHenry committed to subscription model without doing prior research
“We knew we needed to be a subscription based business and we didn't do any research around that.”
Dean Brauer Oct 7, 2024 ▶ 23:24 He grew to 2M customers & exited—in one of the biggest fintech exits ever. · PMF Show
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