Gemini outperforms ChatGPT for some tasks by leaning into UI elements
Hussein Fazal · He got rejected by 50 VCs & had 4 months of runway—3 years later, he's at $150M ARR & profitable.... · PMF Show · Feb 24, 2025 · at 9:44
Hussein Fazal, founder and CEO of Super.com, evaluates the UX strengths of competing generative AI products.
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“I've actually started to find Google's Gemini better than ChatGPT in certain situations because Gemini leans more into a UI, into a Google search.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Hussein Fazal
Putting the Super.com card behind a $15 monthly paywall skyrocketed usage
“As soon as we put it behind the paywall and people had to pay 15 bucks a month, we saw usage like skyrocket, right? Like obviously conversion rate was lower, sign up rate was lower, but when people got it, they really valued it and they started to use it more.”
Adding more membership benefits does not improve sign-up conversion
“People become a super plus member Typically for one reason and one reason only, and then we'll try and cross sell them to other products within the business, right? And this is a bit unintuitive. Like a lot of people think that when I have a membership program…”
Multi-product cross-selling fails unless the products share identical user intent
“A lot of people rely solely on cross-sell, right? They say, hey, I have this product and I think that we're going to be able to cross-sell whatever, at 10% or 20% into this new product. And what I can tell you is that cross-sell is very, very, very hard to do.…”
Chat is a bad UI paradigm for searching and browsing products
“We learned that customers, in fact, don't like chat, right, to book and to browse. Like, they like chat for customer service, they like chat for, like, notifications, but they do not like chat for searching and browsing, because it just became so frustrating, …”
Pure conversational AI cannot replace graphical UIs for visual purchases
“Like, ultimately, no matter how good the AI is, If you're buying a hotel room, if you're buying a physical product, if you're doing anything that requires visuals like pictures or a map, you're going to need a UI. That's fundamentally required, right? It doesn…”