Assertion certainty 4/5 debate potential 2/5

Jain: Major Insurers Enacted Blanket Bans on Incoming AI Phone Calls

Ankit Jain · He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show · Dec 23, 2024 · at 28:24

Ankit Jain is the co-founder and CEO of Infinitus, a voice AI platform automating healthcare operations, discussing regulatory and institutional pushback to voice AI.

0:00 / 0:14exact quote · 14.2s
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“Turns out about a year ago some of the biggest ones blocked it, and that was because there was a handful of companies that started calling them, and they were terrible, and they were like, we can't have different policies for different AI agents.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Ankit Jain

Assertion Not checkable as stated
Jain: Insurance reps give incorrect patient benefit info 25% of the time
“When we Call an insurance company to get benefits for a patient. 25% of the time, we get incorrect information.”
Ankit Jain Dec 23, 2024 ▶ 14:34 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
Assertion Supported
Jain: Cencora Reported Infinitus AI Was 10% More Accurate Than Human Staff
“I think they said it was 10% more accurate on average than their teams.”
Ankit Jain Dec 23, 2024 ▶ 18:06 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
Assertion Not checkable as stated
Jain: Major Insurers Set Up Dedicated Call Centers for Infinitus AI
“Most of them now have dedicated call centers for our AI agent. We have a private phone number that we call which reduces our wait time. We get data digitally from them, and then we get a set of human agents who love talking to our AI agent, and it goes really …”
Ankit Jain Dec 23, 2024 ▶ 28:56 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
Opinion
Jain: Most enterprises are not AI savvy, applying rigid vendor checklists
“The problem is most enterprises aren't very AI savvy, and so they try to put the same 10 checkboxes in front of every vendor. Whether they apply or don't.”
Ankit Jain Dec 23, 2024 ▶ 29:42 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
Insight
Jain: Narrow AI tasks fail to capture imaginations like open interfaces
“If you go after things that are extremely narrow, then people don't have their imaginations working On Overdrive, right? I think when Google said we can automate reservations, it didn't spur everyone to go, how do I go apply this everywhere in the world? But …”
Ankit Jain Dec 23, 2024 ▶ 3:38 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
Disclosure
Jain validated Infinitus by posing as a Google VC doing diligence
“So I started doing diligence calls by calling prospective customers and saying, hey, I'm a VC at Google. There's this company that I'm looking at that says they can automate phone calls in the back office. Does that sound interesting? And every single person I…”
Ankit Jain Dec 23, 2024 ▶ 5:46 He bet on voice AI when no one else did. Now he has $1M+ customers & $100M raised. | Ankit Jain, ... · PMF Show
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