Zendesk
5 statements across 3 episodes · 3 bullish · 1 bearish · 3 people on the record · first statement Mar 8, 2024 by Jack Newton · said 35 times in 7 episodes since 2024 · across every show →
Mentions by year
brought up most by Marty Kausas (16), Rafael Broshi (3), Pablo Srugo (3), Dheeraj Pandey (3), Forrest Zeisler (2), Michel Tricot (1), Mark Hughes (1), Jack Newton (1)
tap a year for its mentions
2026 5 mentions in 3 episodes 2 per episode
- Fired almost everyone, kept 2 engineers—grew 12x, raised $30M Series A | Notch
- He hit $1M ARR by sending 500,000 cold emails—then raised a $25M Series A in 6 days. | Mark Hughe... · PMF Show
- He raised $150M with $0 revenue. Then hit $1M ARR in 4 months. | Michel Tricot, Co-Founder of Air... · PMF Show
- every mention in 2026, scene by scene →
2025 5 mentions in 2 episodes 3 per episode
Everything said about Zendesk, oldest first
Mar 8, 2024 positive
Christoph Janz's first angel investment was a four-person Zendesk
“He has started investing as an angel investor. And he sent us an email saying exactly that. I've just become an email, an angel investor. I just invested in my first company, a company called Zendesk, which at that point was like four guys in Copenhagen. So hi…”
Dec 19, 2024 positive
Pylon Reached $120K ARR by End of YC Batch
“In fact, by the end of our YC batch, we were at a 120 K in ARR, and so, like, turns out, like, people were buying Zendesk, they were buying Intercom, and it wasn't working because they did all their support in Slack, and so they literally were, in some cases, …”
Dec 19, 2024
Kausas: At least 12 startups tried Pylon's Slack support idea before them
“As far as we know, and we tried counting, we are the 13th company to start from the same starting point. There are, like, 12 other companies who have started with the, hey, like, add a tick and emoji to a message in a Slack channel, like, send it to Intercom o…”
Dec 19, 2024 bearish
Kausas claims Zendesk's customer experience deteriorated following its private equity acquisition
“Because they were acquired by private equity a year before, it was already starting to go downhill. Like already the experience was going downhill. Like people were not trusting it as much as they did.”