Slack

“One thing that we really like, though, is, like, with the Turing Institute, like, we never would have built the kind of technology that they had spent three years building, which is a plugin that sits on Slack and GitHub and identifies bias in real time.”

“Whereas depending upon your objectives for your company at stage, you're at a discord server, a slack channel, a newsletter, An in-person meetup could be way more impactful to actually, like, converting on your goals as a business.”

“These days, a lot of startups, instead of Doing like email support, they're opening up shared Slack channels, Microsoft Teams channels Discord communities, WhatsApp chats, et cetera. And the biggest problem, the initial problem that we actually discovered was …”

“As far as we know, and we tried counting, we are the 13th company to start from the same starting point. There are, like, 12 other companies who have started with the, hey, like, add a tick and emoji to a message in a Slack channel, like, send it to Intercom o…”

“Hightouch, who ended up becoming our first customer they have 300, they had at the time, like, 300 shared Slack channels with, Customers of theirs. And these are all the important customers. Everyone who's not important is like a self-serve customer for them i…”

“Building the right incentive structures, but also aligning the teams, like sharing a Slack channel, and I think that that's like a very underrated thing that Folks should do in partnerships. Like just throw up a Slack channel and like get the key people in the…”

“Apparently what went on is a deal found an ex rippling and found a rippling employee and basically planted them in the company. And then this guy just went into Slack channels and stole all of their like rippling sales and marketing information and Pawned off …”

“We actually had to shut down all of our Slack channels. We had to close them with all of our customers, just because, like, we could not focus on what was important. And actually, it had this, like, weird, like, rebound effect. Where, like, you think it would …”

“There was a lot of ideas came out, which were just like taking consumer grade product and design and applying it to just like the Slack kind of thing. The Slack, Stripe, Gusto, et cetera.”

“To this day, we win, if ever they have slack, we win literally every deal.”

“After about 10 months or so building with them, we could just, we launched a web assistant. Usage tripled overnight with those users.”

“I think in the new world, collaboration will be with agents who are not over eager to chime in and button for every question. They know everything, but they also have extreme EQ to know when to answer and what to answer and so on. And so we feel like it's head…”

“We had like internal Slack bot that pinged us every time a user ran a search, and then we would manually go and recreate that search and At some point that became like a hundred searches a day that we would go and manually recreate and then assess whether we s…”

“So early on, like a mobility manager would post a message. I would basically take that message, think about, Hey, which other mobility manager can actually help them answer that question. And I would like forward them the message and be like, Hey, can you do m…”