retention

“Retention is a much more difficult thing to solve than growth. Right? Because growth is all upfront. You get the data right away. You can figure that out and move or pivot or persevere with retention. There's a lot of reasons why people may not retain and it t…”

“And then we built this like button to join me in these really quickly. And it hadn't like 90% retention and it just like started growing and people just loved it.”

“There's two things that you can't have at the same time. You can have a fast decision time, or you can have very high stickiness. You can't have both, because enterprises are very aware of the risk of the vendor looking, and so the more critical you are to an …”