Liu: Salesforce won CRM through platform customizability, not pure features
Howie Liu · No Priors Ep. 73 | With Airtable co-founder and CEO Howie Liu · Jul 25, 2024 · at 1:53
Airtable co-founder and CEO Howie Liu discusses how observing Salesforce's platform model after an acquisition inspired the founding thesis of Airtable.
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“Salesforce didn't win all these CRM use cases because they had just built all the features for CRM, but really because they had created a platform that could be customized for every customer's needs.”
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