customer success manager
also referred to as: csm
1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Dec 19, 2024 by Elias Torres · across every show →
Everything said about customer success manager, oldest first
Dec 19, 2024 negative
Torres: Customer success reps scrutinize LLM emails far more than their own
“To trust the output of an LLM to send an email to a million dollar customer. It's like, you know, when you present that to a CSM, they're like looking at it and they're like, they're questioning every word. You have no idea. They're questioning every word in t…”