customer service cases

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Apr 17, 2026 by Bill McDermott · across every show →

Everything said about customer service cases, oldest first

Apr 17, 2026 bullish
Assertion Not checkable as stated
McDermott: AI agents manage 90% of ServiceNow's customer service cases
“90% of our customer service cases now are managed by agents. And, you know, that, that means like only 10% are actually involving people.”
Bill McDermott Apr 17, 2026 ▶ 38:32 Scaling Global Organizations in the Age of AI with ServiceNow Chairman and CEO Bill McDermott
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