customer service
2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 18, 2025 by Jesse Zhang · across every show →
Everything said about customer service, oldest first
Sep 18, 2025
Sep 18, 2025 bullish
Zhang: Enterprise AI adoption is top-down, with customer service as lowest-hanging fruit
“Yeah, I mean, another specific dynamic is that at the enterprise, it's becoming a lot more of a top-down motion, so You know, in the past, any of these technologies could have been just, like, one team trying to vet it or decide it, but now it's like a, it's a…”