customer service

2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Sep 18, 2025 by Jesse Zhang · across every show →

Everything said about customer service, oldest first

Sep 18, 2025
Prediction Not checkable as stated
Zhang: AI labs will target coding before customer service
“I think before they tackle our space, there will probably be other spaces they have to tackle first. Yeah. Coding's probably one of them.”
Jesse Zhang Sep 18, 2025 ▶ 19:30 No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang
Sep 18, 2025 bullish
Insight
Zhang: Enterprise AI adoption is top-down, with customer service as lowest-hanging fruit
“Yeah, I mean, another specific dynamic is that at the enterprise, it's becoming a lot more of a top-down motion, so You know, in the past, any of these technologies could have been just, like, one team trying to vet it or decide it, but now it's like a, it's a…”
Jesse Zhang Sep 18, 2025 ▶ 2:14 No Priors Ep. 132 | With Decagon CEO and Co-Founder Jesse Zhang
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