Opinion
Kompalli: Software companies, not doctors, are to blame for poor tech adoption
“You hear a lot of things like, you know healthcare technology stuff or doctors don't like technology. I think a lot of this is just opinions out of the same problem coming out of the same problem that was not solved that, you know, you wouldn't, you didn't bui…”
Insight
Kompalli: Healthcare demand cannot be artificially inflated, nullifying typical price comparisons
“So in healthcare, you can't inflate the demand artificially. And that also means that if you have a right product there is not a huge price comparison and price issue as such.”
Assertion Not checkable as stated
Kompalli: Health-tech startups historically avoided direct care delivery products
“We saw that opportunity that not many companies were trying to build products around care delivery. There were products around in healthcare and health tech, of course you know, a lot of e-pharmacy examples are there and they've done a great job in reducing th…”
Assertion Not checkable as stated
Kompalli: MFine is way beyond $10 million in ARR
“We are way beyond that.”
Insight
Kompalli: Healthcare tech cannot be built with standard e-commerce engineering mindsets
“It's not a common sense domain, like, you know, you are a smart engineer and a MBA or something like that, or you had experience in building basic commerce solutions or supply chain technology or things like this. No, nothing to undermine the complexity of tho…”
Disclosure
Kompalli: MFine employs medical doctors across non-clinical management and product roles
“We have a doctor in the management team. We have a, we have three, four doctors who are product managers. We have a doctor in customer support. We have a doctor in content marketing and marketing in general in, in the team. We have a doctor in business develop…”
Assertion Not checkable as stated
Kompalli: MFine does over 300,000 monthly transactions with 15% MoM growth
“So we do nearly various different transactions, nearly more than 300,000 or so in a month. And it's constantly growing. Last year we saw 15% month on month growth and it's continuing.”
Assertion Not checkable as stated
Kompalli: MFine has served over 3 to 4 million customers
“We reached more than three to four million customers who have very detailed you know, use cases in terms of, you know, diagnostic tests or talking to a doctor, et cetera.”
Insight
Kompalli: Digital healthcare transformation in India is inevitable given supply constraints
“We always believe that there is an inevitable digital transformation that has to happen in India because their supply is so constrained. Unless we find efficiencies with technologies, we can't reach all the people that are in need from the, you know, very shor…”
Disclosure
Kompalli: MFine grew headcount from ~200-250 to 500 people during pandemic
“Yeah, we are nearly including all colleagues in you know, operational support and everything, including we are around 500 people now. We were, again, in Feb, 2020, if you ask me, I think we were around 200 people or so. 202 50 people.”
Opinion
Kompalli: Startup founders do not need an aggressive demeanor to succeed
“No, I don't think anything is necessary. I think people are different. Yeah. And yeah, I mean could be, it's just the way I am and it works. So if somebody believes these stereotypes, I think that definitely I will discourage people to you know, believe in suc…”
Disclosure
Kompalli: MFine founders interviewed 100 consumers and 50 doctors early on
“We actually met around a hundred or different, different consumers of healthcare services and around 50 odd doctors and hospital owners, et cetera.”
