Net Promoter Score
also referred to as: nps
5 statements across 5 episodes · 2 bullish · 0 bearish · 5 people on the record · first statement May 16, 2021 by Karan Bajaj · across every show →
Everything said about Net Promoter Score, oldest first
May 16, 2021
WhiteHat Jr defined PMF as 50 NPS, 50% renewals, 10-12% conversions
“I had defined that product market fit would be when Net Promoter Score hits 50. We were rigorously measured Net Promoter Score from the first day of the company. When Net Promoter Score would hit 50, renewals would hit 50 percentage, because I knew I would be …”
Jun 28, 2021 neutral
Adam: Post-delivery NPS scores plummet because mostly dissatisfied customers respond
“So if you start collecting NPS after the order is placed, people will rate you really high. And if you collect NPS after the order is delivered invariably something would have gone wrong, right? So you will get rated low and fill rate of the order NPS is also …”
Oct 25, 2021 positive
May 30, 2025 neutral
ERPs retain enterprise lock-in despite negative NPS due to switching costs
“Like if you take a, take the case of say ERP companies, they are probably, you know, those kind of companies which run at, say, -99 NPS, right? But nobody is able to throw them out of the organizations, right? And one of the reasons being is they are just resp…”
Sep 5, 2025 positive
Ganesan: Generative AI on call audio makes CSAT and NPS obsolete
“So actually voice of customer or customer feedback is no longer necessary. You can now run generative AI on all these calls and you'll automatically now know earlier you used to ask for CSAT and NPS. All of those things are not required. You can actually prett…”