Assertion certainty 3/5 debate potential 1/5

Jess Lee: Polyvore made its community manager the sixth hire

Jess Lee · Jess Lee knows how to build a community of delighted users at Hustle Con · Feb 3, 2015 · at 7:08

Jess Lee, CEO and co-founder of Polyvore, explains why startups should hire dedicated community managers early.

0:00 / 0:06exact quote · 6.8s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“I think our community manager was the sixth hire at Polyvore, so that's actually fairly early on, but we wanted someone dedicated to this.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from Jess Lee

Assertion Partly supported
Polyvore outpaced Pinterest and Twitter in social commerce traffic
“We have about twenty million visitors per month. Ah, we're the second largest driver of social commerce traffic on the web. Ah, so first is, ah, Facebook, then Polyvore, then Pinterest, and then Twitter.”
Jess Lee Feb 3, 2015 ▶ 2:08 Jess Lee knows how to build a community of delighted users at Hustle Con
Insight
Jess Lee: Companies mistakenly focus community teams only on customer support
“The community team does a combination of customer support as well as top member outreach. A lot of companies only do the first part, the customer support, and they forget about how do you, like, make sure you have a strong relationship with your top members wh…”
Jess Lee Feb 3, 2015 ▶ 7:15 Jess Lee knows how to build a community of delighted users at Hustle Con
Insight
Beta testers defending new features is better than corporate defense
“And then those people who were in the beta test, Sometimes they come out of the woodwork and be, and comment back for you on your behalf and say, hey, I thought it sucked at first too, but then I played for, played with it for a week and now I love it. And tha…”
Jess Lee Feb 3, 2015 ▶ 19:38 Jess Lee knows how to build a community of delighted users at Hustle Con
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 300 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.