customer support
2 statements across 2 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Feb 3, 2015 by Jess Lee · across every show →
Everything said about customer support, oldest first
Feb 3, 2015 negative
Jess Lee: Companies mistakenly focus community teams only on customer support
“The community team does a combination of customer support as well as top member outreach. A lot of companies only do the first part, the customer support, and they forget about how do you, like, make sure you have a strong relationship with your top members wh…”
Oct 12, 2023 bullish
Shaan Puri: Companies Will Pay 5% to 10% More for AI Accent Removal
“If you're a company, would you not pay an extra, whatever, five percent, 10% to be able to remove accents from all of your customer support people so that you know, you have higher NPS, higher, higher customer service scores and less, less issues and complaint…”