Chris Voss

17 statements across 1 episodes · 9 bullish · 5 bearish · 1 people on the record · first statement Sep 17, 2025 by Chris Voss · said 1 times in 1 episodes since 2024 · across every show →

On the record as a speaker too: Chris Voss's record, appearances and statements → this page counts the times other people say the name.

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brought up most by Anne Mahlum (1)

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Everything said about Chris Voss, oldest first

Sep 17, 2025 positive
Insight
Voss: Intentionally saying falsehoods elicits hidden information through irresistible correction
“The urge to correct is so irresistible that we actually use it as one of our negotiation skills. I'll say something wrong on purpose. Because you will not be able to resist the urge to correct me with the truth. And it's a great way for me to trigger getting h…”
Chris Voss Sep 17, 2025 ▶ 1:54 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Making Counterparts Feel Heard Releases Oxytocin and Reduces Demands
“Neuroscience wise, what difference does it make to make somebody feel hurt? I will trigger the release in you of your neurochemicals, oxytocin and serotonin. If you get a hit of oxytocin, In interacting with me, you're going to bond with me, and you're going t…”
Chris Voss Sep 17, 2025 ▶ 47:08 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Negotiation trust is fundamentally built on predictability
“What people really don't understand is how important trust is, and trust is based on your, how predictable you are. Take out the word trust to put in the word predictability. You all automatically become more trustworthy because you're predictable.”
Chris Voss Sep 17, 2025 ▶ 36:50 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Assertion Not checkable as stated
Voss: Roughly half of deals close immediately once the counterpart feels heard
“And about half of the deals are made on the spot once the other side feels completely heard.”
Chris Voss Sep 17, 2025 ▶ 31:29 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Calling Out Potential Negative Impressions Instantly Builds Trust
“What would you want to deny walking in? That's your gut instinct telling you a negative is there. And you make the shift from a denial to the straight observation. Look, I'm probably going to seem greedy. I'm probably just going to seem like another slimy sale…”
Chris Voss Sep 17, 2025 ▶ 43:53 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 negative
Insight
Voss: Compromising in negotiations creates lose-lose outcomes and signals mediocrity
“So it's compromise is to by definition, make something lose lose. And that is not compatible with a long-term relationship of trust and prosperity. It's compatible with being a C player.”
Chris Voss Sep 17, 2025 ▶ 30:20 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Brain science supports a three-stage parenting model from royalty to independence
“I heard a long time ago, up to age five, treat a kid like a king. Five to 15, you know, work them like an indentured servant. At 15, let them go. There's a lot of brain science that, that overlaps very closely with that in the development of the brain.”
Chris Voss Sep 17, 2025 ▶ 51:01 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025
Insight
Voss: Crushing sellers on price destroys future willingness to help
“Once I've killed you on price, you are not going to forget that, and you are not going to lift a finger to help me ever again.”
Chris Voss Sep 17, 2025 ▶ 50:09 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025
Insight
Chris Voss: The first negotiation is always establishing trust to uncover information
“And the other side will tell you if they could trust you not to hurt them with it. So your first negotiation is trust. Cause they got stuff. If they could tell you it would change everything.”
Chris Voss Sep 17, 2025 ▶ 22:35 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 negative
Insight
Voss: Direct questioning makes negotiation counterparts feel cornered and destroys trust
“Well, questioning somebody makes them feel cornered. Which then diminishes trust because nobody trusts you if you cornered them or interrogated them.”
Chris Voss Sep 17, 2025 ▶ 25:13 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 negative
Insight
Voss: Relying on leverage caps a negotiator at B-level performance
“I mean, you get yourself to B level negotiator there. You'll never get yourself to A plus on leverage. Cause leverage is the ability to inflict harm. And if you're making deals based on the ability to inflict harm, these are not, those don't go for stable long…”
Chris Voss Sep 17, 2025 ▶ 35:15 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 negative
Insight
Voss: 'Story stealing' to relate leaves conversation partners feeling squashed
“Now, the other thing that you'll, you'll do frequently is hijack to relate and it's called story stealing and you won't mean to do it. But the other person will say something that triggers this incredible memory in you of a past experience, something that happ…”
Chris Voss Sep 17, 2025 ▶ 2:38 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Collaborative negotiation makes more money faster than cutthroat tactics
“If you're the most mercenary person in the world, and the only thing you care about is making money, then that's the fastest, easiest way to make the money.”
Chris Voss Sep 17, 2025 ▶ 7:56 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Repeating back what counterparts say accelerates deal-making
“It seems like it's a waste of time and it ends up being a relationship accelerator, which then is a deal-making accelerator.”
Chris Voss Sep 17, 2025 ▶ 53:17 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 positive
Insight
Voss: Driving for 'no' creates safety while seeking 'yes' creates friction
“Instead of, do you want to talk about what we're here for, which you're driving for yes, because that going for yes creates friction, but going for no creates protection and safety.”
Chris Voss Sep 17, 2025 ▶ 29:05 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025
Insight
Chris Voss: Pre-planned 'must-haves' and 'giveaways' can be completely wrong
“Well, if they've got proprietary information that would change everything, then your must haves and your giveaways could be completely wrong.”
Chris Voss Sep 17, 2025 ▶ 23:15 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
Sep 17, 2025 negative
Insight
Voss: Ordering kids around teaches them that force is the only solution
“And what a lot of parents want to do is just order kids around. Like, go to bed because I'm dad. I'm, why? Because I said so. I'm because I'm the father. That's why. Well, that's not really helping them think. It's demonstrating to them that the only way you c…”
Chris Voss Sep 17, 2025 ▶ 51:41 5 Lessons in Business Negotiation from an FBI Hostage Negotiator
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