Yang: Emerging markets skip websites and go straight to messenger bots
Mikael Yang · #1453 The future of chat (and interacting with your customers) · May 26, 2017 · at 56:44
ManyChat founder Mikael Yang explains how emerging market internet adoption mirrors mobile leapfrogging, with messaging bots replacing traditional websites.
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“There are some countries where Telegram is the number one communication channel, and people need a way to be represented there, so bots come into that space and they start to actually take on the role of websites, because people are not building websites, they're jumping the website stage, and going straight to bots in, in messengers.”
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