Zappos, every mention
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tap a year for its mentions
every year anyone Jordy Leiser 7Gustavo Sapoznik 3Kirill Sheynkman 1Dave Miller 1
Verbatim, from the transcripts: the passages where Zappos comes up
AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service
- ▶ 11:57 Gustavo Sapoznik On the other hand, a company like Zappos is famous for being quite delightful at treating you. 3 times in the scene
Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)
- ▶ 3:37 Jordy Leiser So we are now integrated into Google and other search engines and shopping marketplaces with real live data about what it's like to buy from Finish Line or from Zappos. 5 times in the scene
- ▶ 8:47 Jordy Leiser Leave a experience at Nordstrom or Virgin America or Zappos or L.O.
- ▶ 11:00 Dave Miller So a good example is, you know, if I'm gonna call Zappos every day for the month of January, I certainly can't call them
- ▶ 21:47 Jordy Leiser Uh, for brands like Walmart and Toys R Us and, and Zappos, um, you know, we're really trying to help them make sure that they're doing everything at the top of the funnel the right way.
Kirill Sheynkman, RTP Ventures // Data Driven #3 // Feb 2012 (Interviewed by Matt Turck)
- ▶ 29:04 Kirill Sheynkman And in case of Zappos, it was.