Jordy Leiser

Co-Founder and CEO, Jump · 1 appearance on the record.

computed by AI from the episodes · how this works → · full disclaimer →

Jordy Leiser is the co-founder and CEO of Jump, a sports ticketing and fan experience platform. Previously, he co-founded and led StellaService, a customer service analytics and measurement company acquired by Medallia.

7statements → 2claims → 1claims resolved → 4.43/5average certainty → 1.43/5average debate potential →

0 supported 1 partly supported 0 contradicted 1 not checkable as stated how the 2 claims stand · each chip opens the sources

2 assertions · 5 disclosures · every statement was checked. The predictions and assertions are the 2 claims: statements the public record can support or contradict. 1 is resolved, and 1 names no date, number or outcome precise enough to check. Everything else (opinions, insights, what ifs, disclosures) can never be settled by the record, so it carries no assessment.

The record, in short

What the tape says about how Jordy argues and how the claims held up. Everything they said, and everything said about them, is in the tabs below.

How they sound: speaking style how? →

264 words/min while actually speaking · 21.4 um and uh per 1k words

No argument clarity score for Jordy Leiser: no usable question→answer exchanges on raw tape (a fair score needs 8+). We do not score a sample that small. Roundtable and news formats yield far fewer direct exchanges than interviews.

Measured by listening to the audio itself: 2,518 words across 1 episode of raw-level tape, transcribed verbatim with every um and uh kept, each one attributed only where the alignment onto our timed stream is unambiguous. These are measurements of speaking style. We do not rank them: across this corpus, fluency and argument quality are nearly uncorrelated (ρ≈0.2), and smooth talking does not signal clear thinking. How it's measured →

What they said7 Episodes1

Everything Jordy Leiser said on the MAD Podcast that made the record, most notable first. Filter by type, assessment or year in the ledger →

Disclosure

A retailer attempted to bill StellaService for its mystery shopping test costs.

“Today I was actually out with a retailer who, Literally tried to give me a bill for all the products that we've ordered and returned and all the phone calls and emails that we have placed to that company.”

Jordy Leiser Mar 3, 2014 ▶ 16:28 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Disclosure

StellaService manufactures proprietary data rather than aggregating external sources.

“We're a unique beast in this world of big data, and that we're not really big data, it's sort of a big secret is that we actually make our own data. And pretty much every other data company that I think is presenting today and that you pretty much ever hear ab…”

Jordy Leiser Mar 3, 2014 ▶ 0:34 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Disclosure

Retailer clients actively help StellaService maintain mystery shopper anonymity during testing.

“One is that it's actually it's actually to the benefit of our clients that they don't know. That they want to keep it anonymous. So they actually work with us to help us ensure that we don't set off any triggers at their company, because they're the ones actua…”

Jordy Leiser Mar 3, 2014 ▶ 19:42 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Assertion Partly supported

StellaService customer service data integrates directly into Google and major marketplaces.

“So we are now integrated into Google and other search engines and shopping marketplaces with real live data about what it's like to buy from Finish Line or from Zappos.”

Jordy Leiser Mar 3, 2014 ▶ 3:37 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Assertion Not checkable as stated

L.L. Bean achieved a 51-minute customer email response time benchmark.

“So L.L. Bean responds to emails in 51 minutes for this particular time period that we looked at.”

Jordy Leiser Mar 3, 2014 ▶ 6:37 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Disclosure

StellaService photographs every ordered package to benchmark out-of-box customer experience.

“We also take photos of every single package that we order. So we're out there measuring all these companies every day, and we literally have photos of what the out-of-box experience is like”

Jordy Leiser Mar 3, 2014 ▶ 9:19 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Disclosure

Harvard Business School licenses StellaService data to study customer service improvements.

“Second of all, we're actually working with Harvard Business School. We license our data to a team of researchers there to actually try to uncover, once we actually told the market, we were cut, we were measuring a lot of these companies before We told anybody,…”

Jordy Leiser Mar 3, 2014 ▶ 20:00 Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Capital)

Appearances (1)

Episode	Date	Speaking time
Jordy Leiser, StellaService // Data Driven NYC 23 // January 2014 (Hosted by FirstMark Cap	Mar 3, 2014	11m

Jordy Leiser

The record, in short

How they sound: speaking style how? →

Appearances (1)

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