StellaService

“So we are now integrated into Google and other search engines and shopping marketplaces with real live data about what it's like to buy from Finish Line or from Zappos.”

“One is that it's actually it's actually to the benefit of our clients that they don't know. That they want to keep it anonymous. So they actually work with us to help us ensure that we don't set off any triggers at their company, because they're the ones actua…”

“That also means we wait on hold forever. Humanity, just around 50 days. So overall that means, it's not one person sitting there 50 days, obviously, but it's a lot of time, because it takes us a lot of time to get to the person on the phone, as we all know.”

“We also take photos of every single package that we order. So we're out there measuring all these companies every day, and we literally have photos of what the out-of-box experience is like”

“Second of all, we're actually working with Harvard Business School. We license our data to a team of researchers there to actually try to uncover, once we actually told the market, we were cut, we were measuring a lot of these companies before We told anybody,…”

“We can never use the same phone number twice with the company. We can never use the same email twice.”

“So L.L. Bean responds to emails in 51 minutes for this particular time period that we looked at.”

“Today I was actually out with a retailer who, Literally tried to give me a bill for all the products that we've ordered and returned and all the phone calls and emails that we have placed to that company.”

“We get a, you know, almost 12,000 products are shipped around the country to our shoppers' homes, and they're, all of them get sent back.”

“We're a unique beast in this world of big data, and that we're not really big data, it's sort of a big secret is that we actually make our own data. And pretty much every other data company that I think is presenting today and that you pretty much ever hear ab…”