Gainsight

“Some spaces tend to you end up being a power law where one company ends up getting more of the space than the others. In other spaces, there's a lot of players, right? Ours is probably ending up a little bit more of a power law”

“We went after larger customers early on, and that's allowed us, it forces you to build a bigger product, right? There's pros and cons to it, by the way. There's lots of companies that get killed by going after larger customers, but by, for us, we built a very …”

“At the end of the day, you've got to figure out how you take the humans out of it, to be honest. It's a lot of, like, how do you make it more automated?”

“And today about 250 customers, 275 employees.”

“So in our business kind of predicting churn, you know what the number one predictor of customers retaining is? If the customer's CEO is friends with the vendor's CEO, right?”