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Des Traynor

9 statements across 1 episodes · 1 bullish · 2 bearish · 1 people on the record · first statement Feb 29, 2024 by Des Traynor · across every show →

On the record as a speaker too: Des Traynor's record, appearances and statements → this page counts the times other people say the name.

Everything said about Des Traynor, oldest first

Feb 29, 2024
Insight
Des Traynor: Startups must be everything for somebody, not something for everybody
“The framing I would use with a lot of the startups I've invested in or spoken to is like, you have to be everything for somebody and not something for everybody.”
Des Traynor Feb 29, 2024 ▶ 52:43 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024 bullish
Prediction Not checkable as stated
Traynor: AI will accelerate the death of seat-based SaaS pricing
“I do think separate to all this, SaaS is going to be a bit more usage-based and metered anyway. I think the days of, like, seats above all are starting to fade away. AI is going to accelerate it, but I think generally speaking, people are kind of realizing tha…”
Des Traynor Feb 29, 2024 ▶ 42:20 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024
Insight
Traynor: For routine support, customers value speed over personal tone
“And people actually care about instancy more than they care about like you know, let's just say the personal tone in those types of things.”
Des Traynor Feb 29, 2024 ▶ 4:53 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024
Insight
Traynor: AI builders should explore capabilities before optimizing for cost
“I would encourage anyone who's trying to do the You know, it's basically one of those explore then exploit. We are still deeply exploring how much we can transform the nature of CS with AI. When we were confident we finished that exploration, there will be an …”
Des Traynor Feb 29, 2024 ▶ 25:36 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024
Insight
Traynor: Operating multiple AI models carries significant ongoing maintenance work
“That's why we wouldn't necessarily be running with a bank of 10 of them, because to own any given one of them in any period, it doesn't ongoing work to it. It's not for free.”
Des Traynor Feb 29, 2024 ▶ 27:03 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024
Insight
Traynor: The founder's curse is simultaneous extreme optimism and deep depression
“The curse of a founder is you're both so optimistic about what's possible and then so depressed about what you see in front of you.”
Des Traynor Feb 29, 2024 ▶ 56:01 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024 bearish
Opinion
Traynor: There is no line of sight to a trillion-dollar European company
“Like I don't see a line of sight to a trillion dollar company in Europe full stop.”
Des Traynor Feb 29, 2024 ▶ 1:00:34 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024
Insight
Traynor: AI builders must automate complete outcomes rather than individual minor tasks
“We shouldn't be approaching AI from just simply, how can we automate a task? Or how can we automate a little step? Or like, you know, how can we summarize this paragraph? Or you have to actually look at how can we automate the outcome?”
Des Traynor Feb 29, 2024 ▶ 11:11 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 29, 2024 negative
Disclosure
Traynor: Many startups in his angel portfolio build thin AI wrappers
“When I like, you know, I also invest in companies and I talk to companies in my portfolio and a lot of them are kind of building these thin wrapper solutions.”
Des Traynor Feb 29, 2024 ▶ 18:59 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
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