Traynor: AI builders should explore capabilities before optimizing for cost
Des Traynor · How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom · Feb 29, 2024 · at 25:36
Des Traynor, co-founder of Intercom, outlines his product management framework for incorporating AI models into software products.
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“I would encourage anyone who's trying to do the You know, it's basically one of those explore then exploit. We are still deeply exploring how much we can transform the nature of CS with AI. When we were confident we finished that exploration, there will be an exploitation phase where we start saying, right, let's turn the dials and let's get this really fine tuned for speed, for price, for all the variables you might think about, even just stuff like hosted in the right region, data governance, all that sort of stuff as well.”
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