Traynor: AI will accelerate the death of seat-based SaaS pricing
Des Traynor · How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom · Feb 29, 2024 · at 42:20
Des Traynor is co-founder and Chief Strategy Officer of Intercom. He discusses how AI customer support products like Fin are forcing software companies to shift from seat-based billing to value-aligned pricing.
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“I do think separate to all this, SaaS is going to be a bit more usage-based and metered anyway. I think the days of, like, seats above all are starting to fade away. AI is going to accelerate it, but I think generally speaking, people are kind of realizing that, like, charging for value is more important than charging for empty seats.”
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