Insight certainty 3/5 debate potential 3/5

Hughes Johnson advises fast-scaling startup employees to assume decision-making authority

Claire Hughes Johnson · Lessons from scaling Stripe | Claire Hughes Johnson (ex-COO of Stripe) · Mar 5, 2023 · at 1:18:42

Former Stripe COO Claire Hughes Johnson shares operational guidance she gave during Stripe onboarding regarding decision velocity.

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“If you're not sure who the decision maker is one, it's probably you. And I'd rather you Act that way, then not, because you're gonna, like, slow the whole company down.”

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