Uber, every mention
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tap a year for its mentions
every year anyone Lenny Rachitsky 231Sachin Kansal 38Ebi Atawodi 32Brian Tolkin 32Peter Deng 22JM Nickels 15Yuhki Yamashita 12Gergely Orosz 12Dan Hockenmaier 12Benjamin Lauzier 12
Verbatim, from the transcripts: the passages where Uber comes up
Why companies are becoming a series of loops | Anish Acharya (a16z)
- ▶ 35:07 Anish Acharya I think it's pre Airbnb, pre WhatsApp, pre Uber, pre all the important kind of consumer companies.
The surprising advice from a founder who built 2 unicorns | Jason Cohen (WP Engine)
- ▶ 1:34:55 Jason Cohen You don't AB test whether Uber is a good idea.
Mental models for building products people love ft. Stewart Butterfield
- ▶ 42:12 Stewart Butterfield Uber doesn't work like this anymore, but when I first brought this up to people inside of Slack, 3 times in the scene
- ▶ 1:11:34 Stewart Butterfield So it's much easier to say it's like, Jaws meets Star Wars, Star Wars, or it's Uber for pets, or something like that, than to come up with like an actual new idea.
Why experts writing AI evals is creating the fastest-growing companies in history | Brendan Foody
- ▶ 33:35 Brendan Foody And also, how do you, like, retain those people, um, and think about all the incentives where it actually looks more similar in some ways to one of the traditional labor marketplaces of an Uber or DoorDash, just with much higher skilled…
- ▶ 47:24 Brendan Foody Chief Product Officer and Chief Technology Officer at Uber. 2 times in the scene
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
- ▶ 15:27 Eoghan McCabe I like to chat with an Uber driver as much as the next guy, but not always. 2 times in the scene
Brian Chesky's secret mentor who scaled Airbnb (after dying 9 times & building a hotel empire)
- ▶ 9:51 Chip Conley The two sharing economy darlings were Uber and Airbnb. 2 times in the scene
Rapidly test and validate any startup idea with the 2-day Foundation Sprint
- ▶ 1:13 Lenny Rachitsky It's called the foundation sprint, and it emerged out of the famous design sprint, which Jake and Jay-Z co-created, and also from working with over 300 teams, building both new products at startups, and also with teams at larger companies…
From ChatGPT to Instagram to Uber: The quiet architect behind the world’s most popular products
- ▶ 0:27 Peter Deng At Uber, I learned this because really the price and the ETA at Uber was the product. 2 times in the scene
- ▶ 2:10 Lenny Rachitsky He was also head of the Rider product team at Uber, where he oversaw everything in the Rider app, including big improvements to pickups and drop-offs at Uber pool and airports. 2 times in the scene
- ▶ 2:18 Lenny Rachitsky He also helped the team launch new products, including Uber Reserve, which is now approaching a five billion dollar a year business.
- ▶ 21:13 Lenny Rachitsky You worked at OpenAI, Facebook, Uber, had a product at Instagram. 6 times in the scene
- ▶ 24:27 Peter Deng And I, I want to give a huge shout out to my colleagues there who run, you know, kind of Uber eats and, and Uber rides from a, from a operations perspective, because truly like that was one of the biggest kind of business model hacks that…
- ▶ 24:27 Peter Deng And I, I want to give a huge shout out to my colleagues there who run, you know, kind of Uber eats and, and Uber rides from a, from a operations perspective, because truly like that was one of the biggest kind of business model hacks that…
- ▶ 40:33 Peter Deng So when I was at Uber, we, we had a bit of a spaghetti string code situation on the writer app, but, you know, taking a step back and re-architecting things of like, 3 times in the scene
- ▶ 44:06 Peter Deng And so one of the things I did in pretty much all the teams that I led, whether it was Instagram, Uber air table was all about chat GPT two. 2 times in the scene
- ▶ 50:45 Peter Deng So this is a framework that just came out of a random jam at Uber when I was talking to some, some of my colleagues there. 5 times in the scene
- ▶ 1:09:03 Peter Deng Cause like I, whenever I go to, it seems like chat GBT or Uber, when I'm always the final interview for someone in my org,
- ▶ 1:17:03 Peter Deng Uh, my time at Uber from Jill, who runs a PR comms and policy there.
- ▶ 1:28:24 Peter Deng I'll use the Uber example here as, as, um, as you know, what I said that, you know, that the digital product didn't really matter, right? 4 times in the scene
- ▶ 1:28:34 Peter Deng One of the proudest products I've built at Uber, which is Uber Reserve, right? 2 times in the scene
- ▶ 1:31:04 Lenny Rachitsky The other thing this connects to you, we just had the CPO of the, of Uber, the current CPO of Uber on the podcast. 6 times in the scene
Mercado Libre: 18k engineers, 30k deploys a day, & their own fleet of planes | Sebastian Barrios
- ▶ 5:55 Lenny Rachitsky You're like above Salesforce and TikTok, Nvidia, Adobe, Uber, OpenAI.
- ▶ 53:25 Sebastian Barrios So at the time, uh, Uber was starting in, in San Francisco, they started kind of like a private network of, of, of drivers and like fancy cars. 2 times in the scene
Why Uber’s CPO delivers food on weekends | Sachin Kansal
- ▶ 1:12 Lenny Rachitsky Sachin is Chief Product Officer at Uber, where he's been for over eight years, and where he leads product management, design, and product operations. 7 times in the scene
- ▶ 1:38 Lenny Rachitsky He's personally done hundreds and hundreds of drives as an Uber driver and also as an Uber Eats delivery person. 2 times in the scene
- ▶ 5:11 Lenny Rachitsky When we were exploring what to chat about and where to spend our time, there's like a bunch of themes that came up both in our conversations and also when I was talking to people that work with you at Uber and other places. 5 times in the scene
- ▶ 6:03 Sachin Kansal There's the Rider app that, uh, everyone's familiar with. 3 times in the scene
- ▶ 6:06 Sachin Kansal There's the Uber Eats app. 3 times in the scene
- ▶ 8:54 Lenny Rachitsky Like, what are the numbers here just like over your time at Uber? 4 times in the scene
- ▶ 9:09 Sachin Kansal And same for, same for Uber Eats, but the driving and delivering is many hundred trips.
- ▶ 11:28 Lenny Rachitsky I want to talk about how you operationalize this and the culture of it at Uber, but just, you know, as a CPO,
- ▶ 13:56 Sachin Kansal However, until I get behind the wheel, or I'm a passenger, or I'm using Uber Eats, what I miss is the visceral reaction that you get when something happens.
- ▶ 20:08 Lenny Rachitsky Uh, I know you can check your actual rating now on the Uber app as a, as a passenger.
- ▶ 21:58 Sachin Kansal And I, I think we've done a good job of having a coexistence of, of those two, uh, in the company.
- ▶ 22:34 Sachin Kansal We are a large company now, and we try to assist with this by centrally organizing. 4 times in the scene
- ▶ 24:00 Sachin Kansal The rider team will fix 300 of these issues and same for the Uber Eats team.
- ▶ 26:22 Lenny Rachitsky Some people hearing this, just as a final question along this area, uh, are gonna feel like, okay, Uber, so easy to dock food. 3 times in the scene
- ▶ 26:29 Lenny Rachitsky Of course, I'll order Uber Eats every day. 4 times in the scene
- ▶ 27:18 Sachin Kansal We do have a product we call Uber for Business, where it's a business admin using it.
- ▶ 46:03 Sachin Kansal I mean, at, at Uber here, not only are we operational in 75 different countries, even in a single country like the US, we have different kinds of end users, whether it's, you know, demographics, whether it is socioeconomic status,
- ▶ 46:56 Lenny Rachitsky Uh, sort of along those lines, there's a question I got from, uh, I don't know if he's the CTO of Uber, uh, CTO of part of Uber, Praveen, who I believe you work with at Uber. 3 times in the scene
- ▶ 49:37 Lenny Rachitsky I want to ask a few Uber questions. 7 times in the scene
- ▶ 54:13 Sachin Kansal Second, we have a mission to make sure that we can provide a great earnings opportunity on the Uber platform. 6 times in the scene
- ▶ 56:01 Lenny Rachitsky Another question that, uh, that I want to touch on is Uber. 6 times in the scene
- ▶ 59:27 Sachin Kansal Yeah, I think, uh, we divested out of two big businesses, which were our self-driving unit, as well as what we call Uber Elevate, uh, which, uh, and we divested out of both of them during COVID. 5 times in the scene
- ▶ 59:27 Sachin Kansal Yeah, I think, uh, we divested out of two big businesses, which were our self-driving unit, as well as what we call Uber Elevate, uh, which, uh, and we divested out of both of them during COVID.
- ▶ 1:01:27 Sachin Kansal By the way, this is where Uber Eats came from back in the day.
- ▶ 1:01:30 Sachin Kansal This is where Uber Groceries come from, which is now a very large business for us.
- ▶ 1:01:34 Sachin Kansal And on the ride side, Uber Reserve, Uber for teens, which is something I launched a couple of years ago, our focus on taxis.
- ▶ 1:01:58 Lenny Rachitsky There's another area of Uber that it feels like it's shifting a bit. 7 times in the scene
- ▶ 1:05:02 Sachin Kansal In New York City, by the way, every single yellow cab is hailable through the Uber app.
- ▶ 1:05:18 Sachin Kansal And the last one I would say is Uber for teenagers.
- ▶ 1:09:56 Lenny Rachitsky And I think for Uber, it's easier because these, uh, these, uh, crawlers can learn a lot about what Uber is for some products. 2 times in the scene
- ▶ 1:14:46 Sachin Kansal However, for those, and I'm talking about, let's say Uber rides, for those 15 minutes in the day when they do think about your product, that is your opportunity to absolutely dazzle them. 2 times in the scene
- ▶ 1:15:02 Sachin Kansal So next day, when they're again going to work, they just open the Uber app just as, as muscle memory.
- ▶ 1:19:36 Lenny Rachitsky You shared a really good tip for how to not annoy an Uber driver.
- ▶ 1:19:43 Lenny Rachitsky What can a customer of Eats do to avoid pissing off a delivery courier?
- ▶ 1:20:58 Sachin Kansal Hopefully everyone is an Uber user, whether it's rides or whether it's eats, send me feedback of how we can get better, uh, as, as a product.
- ▶ 1:20:58 Sachin Kansal Hopefully everyone is an Uber user, whether it's rides or whether it's eats, send me feedback of how we can get better, uh, as, as a product.
Growth tactics from OpenAI and Stripe’s first marketer | Krithika Shankarraman
- ▶ 21:01 Krithika Shankarraman I recall a very specific example at Stripe where, uh, you know, our, our product Stripe Connect, which was made from marketplaces like Uber and Airbnb, where not only are you accepting money as a platform, you're also paying out people on…
Building a magical AI code editor used by over 1m developers in 4 months: Inside Windsurf
- ▶ 38:57 Lenny Rachitsky Million line code base, say at Airbnb or Uber, like it understanding what the hell you have and how it works and where to go change things without breaking it is insanely hard.
- ▶ 1:01:32 Varun Mohan Now, on the other hand, if we were building something that looked more like Uber, or the persona was very different, and we didn't ourselves understand it, I think we would not be, the organization wouldn't look the way it looks.
Identify your bullseye customer in one day | Michael Margolis (UX Research Partner at GV)
- ▶ 30:41 Michael Margolis Like, cause if you have never had anything delivered like that before, that's like gonna be too many humps to get over to get the person to accept their medications coming by delivery, right? 2 times in the scene
How To Do The Product Review Right (By Doing It Wrong) | Lenny & Friends Summit 2024
- ▶ 1:25 Yuki (Yuhki Yamashita) But it was all inspired by my own experience and one of my first ever product reviews with Travis when I was back at Uber.
- ▶ 16:05 Yuki (Yuhki Yamashita) Now, when I was at Uber, our chief product officer at the time, Jeff Holden, called this
Building Wiz: the fastest-growing startup in history | Raaz Herzberg (CMO and VP Product Strategy)
- ▶ 6:15 Lenny Rachitsky CTO forgot her laptop in an Uber?
Conscious leadership: Unlocking vision, strategy and purpose | JM Nickels (Uber, Waymo, DoorDash)
- ▶ 0:59 Lenny Rachitsky JM has been a product leader at Waymo, DoorDash, and Uber. 3 times in the scene
- ▶ 7:36 Lenny Rachitsky There's a couple threads I wanna follow here, but first I'm, I was thinking as you're talking, when people think, uh, Uber and people that work at Uber, I don't think they imagine people like you. 7 times in the scene
- ▶ 8:38 JM Nickels And then yeah, like the good parts of that era were like, you know, Travis was a very great visionary product leader and we started ATG and elevate and sort of these sort of future forward things.
- ▶ 9:15 JM Nickels And in these weekly reviews, Travis, we were building out Uber pool and, uh, I had a six month old daughter, my first born 2 times in the scene
- ▶ 18:02 JM Nickels Cause like for my first few years of Uber, I was like hanging out as a senior PM.
- ▶ 27:37 JM Nickels It's like, well, a lot of people are like, oh, well, once we have cheap autonomous cars, like everyone could just have their own super cheap Uber or Tesla or whatever it is, you're on the city and you're like, well, that doesn't work…
- ▶ 30:01 Lenny Rachitsky And I think like, you know, transportation, Uber, Waymo, it's like, in theory, it might be easier to visualize that future and how exciting that might be versus a B to B SaaS payroll app or some like photo sharing thing.
- ▶ 35:08 JM Nickels Well, uh, it wasn't maybe a specific wrinkle, but one of the things that we're thinking a lot about, I'm fortunate to be involved in trying to, um, help, uh, develop and articulate kind of a multi-year, three-year sort of product or even… 3 times in the scene
- ▶ 42:03 JM Nickels You know, I've seen that go off the axle at early Uber where again, back to the future of pricing, it's like, you know, we have all the data scientists and PhDs walked in a room for two weeks and there's a beautiful whiteboard diagram.
- ▶ 46:17 Lenny Rachitsky One is you've worked at a lot of really interesting, successful hyper growth companies, DoorDash, Uber, Waymo. 8 times in the scene
- ▶ 48:05 JM Nickels Started with rides, then translated to eats, right? 2 times in the scene
- ▶ 52:39 Lenny Rachitsky And now it's come full circle where at Uber it's, that's gonna be in a sense, the way that people call Waymo. 7 times in the scene
- ▶ 1:14:35 JM Nickels Um, so what we were, we used to have the Uber office at working in the market. 3 times in the scene
- ▶ 1:16:41 JM Nickels My day job at Uber and my night job with my kids takes up most of my waking hours, but, uh, you know, for the right person and a few select spots, I can, I can make time, but yeah, that's, that's the best place to find, to find me is…
How marketplaces win: Liquidity, growth levers, quality, more | Benjamin Lauzier (Lyft, Thumbtack)
- ▶ 1:43 Lenny Rachitsky And a bunch of examples of really clever growth strategies, especially on the supply side, and some really interesting stories about how Lyft was able to compete with Uber early on with one-tenth of the resources.
- ▶ 12:47 Lenny Rachitsky Tap it like Uber drivers, Airbnb homes, uh, professionals on Thumbtack. 4 times in the scene
- ▶ 17:26 Benjamin Lauzier So for, let's take the example of Lyft or Uber, because we talked about them, you know, it might be for all the people who open the app with the intention to book a ride, how many of those actually turn into a ride, right? 3 times in the scene
- ▶ 27:43 Benjamin Lauzier Um, but Sidecar at the time was another registering company, uh, competing with, uh, Lyft and Uber. 3 times in the scene
- ▶ 32:07 Lenny Rachitsky I think about a company like Cherry that tried to do Uber for car washes.
- ▶ 36:44 Lenny Rachitsky Uber doesn't control employee drivers. 2 times in the scene
- ▶ 45:41 Benjamin Lauzier Um, but only if you don't drive for the competition for Uber, uh, for Uber, uh, and only if you drive at least like 30 hours a week. 2 times in the scene
- ▶ 46:52 Benjamin Lauzier Pretty early on at Lyft, this was 2014, 2015, maybe, um, Uber was basically like 30 exercise. 4 times in the scene
- ▶ 54:31 Lenny Rachitsky Uber sucks. 7 times in the scene
Becoming a super IC: Lessons from 12 years as a PM individual contributor | Tal Raviv (Riverside)
Unorthodox PM tips: Automating user insights, unselling candidates, decision logs, more | Kevin Yien
- ▶ 1:13:38 Lenny Rachitsky Like Uber operates very differently from Airbnb, operates very differently from Google.
Lessons from scaling Uber and Opendoor | Brian Tolkin (Head of Product at Opendoor, ex-Uber)
- ▶ 0:04 Brian Tolkin Uber always have this mentality and Opendoor does two of the product operations, twin turbine jet plane, where you can like fly the plane on one engine for a little bit if you need to, but it's operating most efficiently and effectively if…
- ▶ 0:57 Lenny Rachitsky Before that, he spent nearly five years at Uber, where he joined as employee 100 before Uber had UberX or UberPool or any kind of shared rides. 5 times in the scene
- ▶ 0:57 Lenny Rachitsky Before that, he spent nearly five years at Uber, where he joined as employee 100 before Uber had UberX or UberPool or any kind of shared rides. 2 times in the scene
- ▶ 2:19 Lenny Rachitsky You started your career in operations at Uber. 3 times in the scene
- ▶ 6:58 Brian Tolkin And I think Uber always had this mentality and Open Door does too, of, um, kind of like a twin turbine jet, jet plane where you can like fly the plane on one engine for a little bit if you need to, but it's operating most efficiently and… 5 times in the scene
- ▶ 10:25 Brian Tolkin Surge pricing for, for actually quite some times, probably all of 2012, certainly, 2013, probably, I don't know when, when we necessarily switched was, uh, very much a human in the loop system or a very manual system where GMs in every… 4 times in the scene
- ▶ 12:23 Lenny Rachitsky Is there one that comes to mind of just, I think you'd like help scale in China, Uber pool.
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