Dharmesh Shah

23 statements across 4 episodes · 6 bullish · 2 bearish · 4 people on the record · first statement Aug 14, 2022 by Shishir Mehrotra · said 40 times in 10 episodes since 2022 · across every show →

On the record as a speaker too: Dharmesh Shah's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Lenny Rachitsky (19), Shishir Mehrotra (11), Lane Shackleton (3), Chris Miller (3), Brian Balfour (3), Brian Halligan (1)

tap a year for its mentions
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02320222023202420252026episodes it came up in
007.51.515320222023202420252026episodesmentions per episode
2026 13 mentions in 1 episode
2025 3 mentions in 2 episodes 2 per episode
2024 12 mentions in 3 episodes 4 per episode
2023 9 mentions in 3 episodes 3 per episode
2022 3 mentions in 1 episode

every mention, scene by scene, with the transcript →

Everything said about Dharmesh Shah, oldest first

Aug 14, 2022 positive
Insight
Dharmesh Shah: Company culture is the product built for employees
“When we're building companies, we actually build two products. We build one for our customers and we build another one for our employees. And that's actually that how we work part of it. That's the term he uses for that is culture. That's the product we build …”
Shishir Mehrotra Aug 14, 2022 ▶ 30:15 The rituals of great teams | Shishir Mehrotra, Coda, YouTube, Microsoft
Oct 1, 2023 negative
Insight
Shackleton: Weighting all feedback equally slows organizations down
“Otherwise every bit of feedback is taken the same, which is just fundamentally like the impact of that is it slows everything down. Cause now you're looking at like a list of pieces, a hundred pieces of feedback and you're going like, oh man, we gotta address …”
Lane Shackleton Oct 1, 2023 ▶ 39:21 What sets great teams apart | Lane Shackleton (CPO of Coda)
Apr 4, 2024
Insight
Shah: Expanding from one product to two adds dimensional, not incremental, complexity
“When you go from product one to two, You have added dimensional complexity to your business. What I mean by that, it's not an incremental increase. Like, oh, we went from one to two. It's like, now every decision you make has to be made through the lens of, no…”
Dharmesh Shah Apr 4, 2024 ▶ 42:35 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: Founders should continuously iterate on company culture rather than preserving it
“And this is the number one mistake I think I'm biased. I think founders make is that they say, oh, we have an awesome culture and my job is to preserve the culture. That is not the job because The needs of your customers change. The needs of the employees chan…”
Dharmesh Shah Apr 4, 2024 ▶ 1:22:26 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 positive
Disclosure
HubSpot committed to SMBs permanently rather than moving upmarket to enterprise
“So one of the early kind of high conviction decisions we made at HubSpot was that we were going to focus on SMB as our target market.”
Dharmesh Shah Apr 4, 2024 ▶ 29:09 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Assertion Not checkable as stated
Shah has had zero direct reports across HubSpot's 7,000-employee scale
“7000 plus employees, exactly zero direct reports from time t equals zero.”
Dharmesh Shah Apr 4, 2024 ▶ 4:42 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: Company culture is a secondary product built specifically for employees
“Culture is a product. Period. And that every company builds two products. One is the product they build for their customers, and the other is a product they build for their team. That's what culture is, is the product you build for your team.”
Dharmesh Shah Apr 4, 2024 ▶ 1:21:23 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Assertion Not checkable as stated
Shah confirms buying chat.com domain for over $15 million
“It was actually 15 plus million dollars, but I had kind of stated eight figures, but yeah.”
Dharmesh Shah Apr 4, 2024 ▶ 5:15 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 positive
Assertion Supported
HubSpot designates all 7,000 employees as legal insiders to maintain financial transparency
“What we ended up doing literally the day we went public is we designated every single employee to be a designated insider. So that allowed us to maintain the transparency thing, because there was no rule that said you could only have five, six, 10, and it was …”
Dharmesh Shah Apr 4, 2024 ▶ 26:39 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: To get laughs, punchlines must be the final words before pausing
“When you're telling the story, whatever the funny bit is, those have to literally be the last words of that particular segment, right? So once you deliver it, Then you have to stop talking. And the reason you have to stop talking is the audience needs about a …”
Dharmesh Shah Apr 4, 2024 ▶ 12:23 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: Assess a startup idea's potential outcome magnitude before evaluating its probability
“The most common mistake people make is They think through the probability first without actually forcing themselves to think through the potential. And here's what happens, is that they apply a filter that says, oh, I only have a, like, one in 10 chance to pul…”
Dharmesh Shah Apr 4, 2024 ▶ 1:10:55 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: 1.25 laughs per minute is top-decile for business speakers
“Anything in my mind for like most normal circumstances, even if you can get above like a one, a 1.2, two, five, you're in the top decile in terms of top generally given by, you know, non-professionals.”
Dharmesh Shah Apr 4, 2024 ▶ 14:04 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 negative
Opinion
Shah: Most successful startup founders did not pursue a preexisting passion
“Most of the companies that exist today that are even successful ones with awesome founders, they didn't necessarily pursue their passion. It's like they kind of, maybe you're back for like in, in a particular problem or a market segment or something like that,…”
Dharmesh Shah Apr 4, 2024 ▶ 1:14:17 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 neutral
Assertion Not checkable as stated
HubSpot operated with zero job titles until it reached hundreds of employees
“One of the manifestations of that flat organization is we had no titles in the company. Nobody had a title.”
Dharmesh Shah Apr 4, 2024 ▶ 30:19 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Disclosure
Early HubSpot required removing an old feature for every new feature added
“We had a rule in the HubSpot product as the product grew in those early years, that every time you added what we thought of as a knob or dial called a feature, you had to take one out somewhere else.”
Dharmesh Shah Apr 4, 2024 ▶ 40:57 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 positive
Disclosure
Shah: HubSpot avoids top-down executive mandates, treating founder interventions as pleas
“We don't have mandates at HubSpot. I have thought about this so much, like to my core in my soul, I believe this is the thing we should be doing. I'm going to plea with you to please just do this. Still not a mandate by the way.”
Dharmesh Shah Apr 4, 2024 ▶ 1:00:20 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 neutral
Disclosure
Shah wrote custom software to measure audible audience laughter in rehearsals
“I will have the talks transcribed. I have custom software that I've written that will say, okay, here are the points at which the audience laughed. Like actually audibly laugh. That's the only, only way it counts.”
Dharmesh Shah Apr 4, 2024 ▶ 10:09 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 positive
Assertion Not checkable as stated
HubSpot ran a quarterly desk seating lottery across hundreds of employees
“Then we said, okay, we're not going to do it for every hire. We're going to do it every quarter. And that stood, by the way, for Hundreds of people, that mechanism still worked, right?”
Dharmesh Shah Apr 4, 2024 ▶ 36:24 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Insight
Shah: Speakers should stack multiple punchlines per single story setup
“Have a story such that you can kind of spend the time setting up the story, but then have multiple funny bits, multiple punchlines, because you've already made the investment. I've said, 75 words in order to kind of set up this context. Say something funny. Th…”
Dharmesh Shah Apr 4, 2024 ▶ 13:05 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024
Assertion Not checkable as stated
Early HubSpot banned meetings before 11 a.m. to match founder sleep schedules
“And so we made it just like from the early days of upspot in the early years, at least we're like no meetings before 11 a.m. Period. Like that's, that was it. And then we adjusted it I think maybe three or four years and we're like, all right, we can have meet…”
Dharmesh Shah Apr 4, 2024 ▶ 19:27 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 neutral
Assertion Supported
Shah: Popular TED Talks correlate strongly with high laughs per minute
“Like the most popular TED Talks, there's a high strong correlation between the most popular TED Talks and high LPMs.”
Dharmesh Shah Apr 4, 2024 ▶ 10:37 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Apr 4, 2024 positive
Disclosure
Shah builds 'Soloware' applications designed exclusively for his own personal utility
“I have this notion of what I call Soloware and Soloware is exactly what it sounds like. It's software built for exactly one person. In my case, that one person is me. And so I've been doing this. Thing for like 30 years right now. I just build things that I wo…”
Dharmesh Shah Apr 4, 2024 ▶ 14:30 Zigging vs. zagging: How HubSpot built a $30B company | Dharmesh Shah (co-founder/CTO)
Feb 15, 2026 neutral
Assertion Not checkable as stated
Virtually zero founder-CEOs Brian Halligan coaches maintain a work-life balance
“I don't know any of the founders I work with that have work-life balance. By the way, this is not something I recommend. I didn't have it. I don't think my co-founder Dharmesh had it. None of the CEO, the only CEO I know And he's unusual in this way is Kareem …”
Brian Halligan Feb 15, 2026 ▶ 49:49 How to be a CEO when AI breaks all the old playbooks | Sequoia CEO Coach Brian Halligan
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