StarZero All shows Try the podcast clipper →

Carole Robin

23 statements across 1 episodes · 7 bullish · 5 bearish · 1 people on the record · first statement Apr 25, 2024 by Carole Robin · said 8 times in 4 episodes since 2023 · across every show →

On the record as a speaker too: Carole Robin's record, appearances and statements → this page counts the times other people say the name.

Mentions by year

brought up most by Lenny Rachitsky (5), Jules Walter (3)

tap a year for its mentions
002142202320242025episodesmentions
012202320242025episodes it came up in
001.5132202320242025episodesmentions per episode
2025 4 mentions in 2 episodes 2 per episode
2024 1 mention in 1 episode
2023 3 mentions in 1 episode

every mention, scene by scene, with the transcript →

Everything said about Carole Robin, oldest first

Apr 25, 2024
Insight
Robin: Calibrate Vulnerability Incrementally Like a Dial, Not a Switch
“I have a colleague who often says, we have to think about these things as dials, not switches. It's not an all or not. I don't tell you everything or nothing. I don't share every single feeling I've got, or none. It's a dial, and you know, you move it at a 15%…”
Carole Robin Apr 25, 2024 ▶ 39:59 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Building relationships requires progressive self-disclosure
“One of the ways we build relationships is through disclosure, through allowing ourselves to become more known.”
Carole Robin Apr 25, 2024 ▶ 16:10 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: In interactions, individuals are only privy to two of three realities
“In any exchange between two people, there are three realities. There is my intent, how I see the world, my background, my history. There is what I do. Or say, or don't do. Verbal or nonverbal. So my reality is reality number one. My behavior, verbal or nonverb…”
Carole Robin Apr 25, 2024 ▶ 44:41 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Address minor irritations early before they become major crunches
“And by the way, address it while it's still small. And then it won't get big. That's why we call it, you know, talk about a pinch before it becomes a crunch, and then it becomes a much bigger deal.”
Carole Robin Apr 25, 2024 ▶ 42:25 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 negative
Insight
Robin: Leaders lose more credibility ignoring mistakes than admitting them
“You can start admitting mistakes, especially when everybody knows you made one. You actually lose a lot more credibility by ignoring it.”
Carole Robin Apr 25, 2024 ▶ 29:55 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 negative
Opinion
Robin: Having thousands of Facebook friends does not constitute real relationships
“And by the way, contact, no connection, those are thousands of Facebook friends. That is, those are not relationships. And those are not friends in my vocabulary.”
Carole Robin Apr 25, 2024 ▶ 6:34 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 negative
Insight
Robin: Leaders must not make their organizations dependent on them
“The worst thing a leader can do is make an organization too dependent on them. If you care about building a sustainable long-term organization and a legacy, then it behooves you not to make the organization very dependent on you.”
Carole Robin Apr 25, 2024 ▶ 1:21:59 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Unresolved interpersonal friction distorts task and performance feedback
“What we're talking about is interpersonal feedback. And the reason it's so important is that if you don't take care of that, then that other kind of feedback becomes unresolved. When you leave the interpersonal stuff unresolved, then the other feedback doesn't…”
Carole Robin Apr 25, 2024 ▶ 55:14 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 negative
Insight
Robin: Giving advice widens power differentials and disempowers team members
“The other thing about advice is that it creates even bigger power differentials between people. So if you're the leader or you're in the higher power position to start with, Then giving me advice is only going to make me feel even lower power as opposed to, we…”
Carole Robin Apr 25, 2024 ▶ 1:11:54 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: All feedback is positive because more data is always better
“All feedback is data. So all feedback is positive. Data, more data is always better than less data.”
Carole Robin Apr 25, 2024 ▶ 54:37 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Greater self-disclosure gives leaders more control over their own narratives
“In the absence of data, people make shit up. So if you don't want people to make shit up about you, you're better off disclosing more because then you'll have more control over your self-definition, not less.”
Carole Robin Apr 25, 2024 ▶ 1:24:30 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Every behavior stems from a choice driven by an underlying belief
“Every behavior has in front of it a choice if we stop long enough to become aware of it. And in front of every choice, there's some belief.”
Carole Robin Apr 25, 2024 ▶ 1:21:08 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Ask 'what did you hear me say?' to repair misunderstandings
“One of the most powerful things you can do when somebody responds in a way that feels very unexpected and out of whack with what you just said is go back to, what did you hear me say? Because nine times out of 10, what they heard is not what you said.”
Carole Robin Apr 25, 2024 ▶ 1:05:21 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Constructive feedback should solve mutual behaviors, not change people
“That is the purpose of feedback. When it's constructive feedback, move into a problem solving conversation. Don't change the other person. Move into behaviors that will work better for both of you.”
Carole Robin Apr 25, 2024 ▶ 49:55 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Saying 'I feel that' imputes motives and triggers defensiveness
“And I feel that you don't care, and I feel you're being insensitive are not feelings. They're attributions and imputed motives, and that's where we make our biggest mistakes when it comes to feedback. And what that does is it makes the other person defensive.”
Carole Robin Apr 25, 2024 ▶ 48:09 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Leaders Must Update Mental Models to Inspire Teams
“If a leader doesn't show up with a willingness to update their mental models and their beliefs, they're certainly not going to inspire anybody else to do.”
Carole Robin Apr 25, 2024 ▶ 38:39 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 negative
Insight
Robin: Immediate advice usually targets the wrong underlying issue
“Because by the way, nine times out of 10, you end up giving advice on something that's not really what the person was worried about or wondering about.”
Carole Robin Apr 25, 2024 ▶ 1:15:00 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: People can change their behavior, but not their personality
“We are all capable of changing our behavior. We cannot change our personality. We are born wired with personalities.”
Carole Robin Apr 25, 2024 ▶ 1:02:08 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Avoid asking 'why' or yes-or-no questions to reduce defensiveness
“Questions that, that can be answered with yes or no are typically limiting questions and aren't going to be very productive. Questions that start with why, why did you do that, are going to make me defensive.”
Carole Robin Apr 25, 2024 ▶ 1:00:15 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Anger creates distance while expressing underlying hurt connects
“Anger is a distancing emotion. Whereas hurt, fear, sadness, loneliness, happiness, joy are all connecting emotions.”
Carole Robin Apr 25, 2024 ▶ 35:31 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Referent power drives deeper employee commitment than vision or money alone
“If you want to build a sustainable long-term legacy, then you probably want to think about Showing up in a way that other people come to see you as a referent figure. Somebody in their life that they say, you know, when I grow up, I want to be more like that. …”
Carole Robin Apr 25, 2024 ▶ 12:35 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024
Insight
Robin: Poor Delivery, Not Feedback Itself, Damages Relationships
“And it does not mean feedback ruins relationships. It means feedback the way you've always seen it done or done it ruins relationships.”
Carole Robin Apr 25, 2024 ▶ 41:01 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Apr 25, 2024 positive
Insight
Robin: Interpersonal competence determines professional and personal success
“People do business with people, not ideas, not products, not machines, not tactics strategies, not even money. They do business with people. So you better get the people part right if you really want to succeed. And that, that interpersonal competence is a det…”
Carole Robin Apr 25, 2024 ▶ 8:34 How to build deeper, more robust relationships | Carole Robin (Stanford professor, “Touchy Feely”)
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 300 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.

Try the podcast clipper Learn more