Lütke: Rebuilt CFO spreadsheets from raw data until trust was verified
Tobi Lütke · #41 Tobi Lütke: The Trust Battery · Sep 18, 2018 · at 1:37:06
Shopify CEO Tobi Lütke explains how he operationalizes the 'trust battery' when working with newly hired executives.
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“After I hired my first CFO, I, every single spreadsheet I got from him looked really, really complicated, and was far beyond my Excel skill set, but I learned how to use the craziest Excel lookups, because I need, like, I just rebuilt the same spreadsheets from the raw numbers, and make sure that it wasn't, like, a sum that wasn't, like, drawn all the way across the column or something like this. And I just make sure that there was no mistakes. It's trust, but verify, right? And I verified, never found a mistake. I verified again, I didn't find a mistake. I verified again, didn't find a mistake, and eventually I stopped verifying.”
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