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Nejatian: Companies go bankrupt when executive models drift from ground truth

Kaz Nejatian · Excellence Is the Capacity to Take Pain · Jul 21, 2026 · at 20:23

Opendoor executive Kaz Nejatian explains Friedrich Hayek's 'map is not the terrain' mental model and its application to business failure.

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“It just so happens that unless you recognize you're looking at a first derivative of a fact, not the actual fact, you almost always will build models of the world that end up drifting from reality. And this is how companies go bankrupt over time, because they continually drift more, more derivative.”

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Disclosure
Nejatian mandated Opendoor return to office within one week or exit
“So Open Door had gone fully remote. So at nine a.m. That Monday, I told the entire company, hey, Open Door is going to be back in the office next Monday. If you don't plan to be in one of these offices, we appreciate your help, but you're no longer with us.”
Kaz Nejatian Jul 21, 2026 ▶ 4:29 Excellence Is the Capacity to Take Pain
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