Insight certainty 5/5 debate potential 2/5

Dunford: Indecision is by far the biggest competitor in B2B sales

April Dunford · April Dunford: The Marketing Expert · Aug 20, 2024 · at 1:11:19

Positioning expert April Dunford explains why enterprise deals fail, emphasizing that buyers avoid making choices to avoid making mistakes.

0:00 / 0:05exact quote · 5.1s
720p mp4 · rendered on demand · StarZero watermark
“This is the most fearsome competitor we have in B to B by far is no decision.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

More from April Dunford

Insight
Dunford: Fabricating new categories confuses buyers and leads to commercial failure
“So I've seen a lot of companies have come to me that have attempted to do category creation or pretend that they're doing this new category of things, and then it's Been a disaster. Customers are just very confused. They don't understand why this is different …”
April Dunford Aug 20, 2024 ▶ 1:05:53 April Dunford: The Marketing Expert
Insight
Dunford: Product positioning fails without cross-functional alignment across executives
“But I don't think that marketing should be able to change positioning or look at positioning or do it on their own. They could try, but it won't stick because sales won't believe in it. CEO won't believe in it. What we actually need is a cross-functional team …”
April Dunford Dec 24, 2024 ▶ 25:05 Best of 2024: The Blueprint for a Transformative New Year
Insight
Dunford: The hero's journey framework fails for B2B sales storytelling
“The problem with that storytelling arc is there's kind of no competitor in there, and if we think about what a buyer is actually trying to figure out is, why pick you over the other guys? A hero's journey doesn't really give us an arc To do that.”
April Dunford Dec 24, 2024 ▶ 28:51 Best of 2024: The Blueprint for a Transformative New Year
Assertion Contradicted
Dunford: Postman was the first company to conceptualize an API platform
“Postman does essentially a platform for developing APIs. This is a new concept. Nobody had this idea of a platform for APIs before Postman came up with it.”
April Dunford Dec 24, 2024 ▶ 32:05 Best of 2024: The Blueprint for a Transformative New Year
Insight
Dunford: Market category selection sets automatic customer assumptions about products
“That market category has set off a set of assumptions in the customer's mind about that product. If I do this well, it sets off a set of assumptions about that product that are true, and that's great. Now I've saved marketing and sales a whole lot of time, ene…”
April Dunford Aug 20, 2024 ▶ 10:47 April Dunford: The Marketing Expert
Assertion Partly supported
Dunford: Up to 70% of B2B software deals end in no decision
“The thing we have in B to B that's actually a real problem is it's so scary to purchase something in B to B that 50 to 70% of the time a deal that gets started actually ends in no decision.”
April Dunford Aug 20, 2024 ▶ 25:41 April Dunford: The Marketing Expert
Made with StarZero

Turn any episode into a week of clips.

This entire site, over 200 episodes transcribed, diarized, checked and made playable, runs on the StarZero media pipeline. Drop in your own episode and the podcast clipper finds the moments worth sharing, cuts them, captions them, and reframes them for every feed.