Nov 10, 2020 · 1h 35m · knowledge-project

#96 Randall Stutman: The Essence of Leadership

Randall Stutman · 1h 18m spoken Shane Parrish · 6m spoken
0:00 / 0:00

gold bands on the timeline = statements, start to end. Hover to read, click to jump. CC turns on captions

Executive coach and researcher Randall Stutman breaks down the science of Admired Leadership, explaining how extraordinary leaders across all disciplines rely on universal, repeatable behavioral routines rather than innate personality traits. In conversation with Shane Parrish, Stutman shares actionable frameworks for delivering constructive feedback, navigating crises, establishing relational balance, and applying leadership principles to parenting and personal life.

How this conversation actually went

Every chapter scored 0–10 on four independent dynamics. Hover any point for the reasoning behind the score. Shane holds 8% of the talking time here. How this is scored →

Shane as informed peer 3.1 Guest teaching 5.0 Guest disagreement 0.8 Shane pushing back 0.1
05100:0020:0040:001:00:001:20:000:00–2:20 · Shane as informed peer 0/10 Prologue: Discovering Ubiquitous Patterns in Leadership Introductory teaser clip and host monologue framing the episode's themes and introducing guest Randall Stutman.2:28–5:34 · Shane as informed peer 3/10 Behavioral Routines Versus Psychological Differences Shane invites Randall to explain why leadership should be understood through actionable routines rather than individual psychological differences.5:34–9:20 · Shane as informed peer 3/10 Defining Leadership: Making Situations and People Better Shane asks for a foundational definition of leadership, and Randall defines it succinctly as making people and situations better through concrete decisions and actions.9:20–11:46 · Shane as informed peer 2/10 The Surprising Universality of Leadership Excellence Shane inquires about the commonality among elite leaders; Randall elaborates on uncovering ubiquitous, overlooked habits before a brief commercial break.11:47–21:12 · Shane as informed peer 4/10 Results, Followership, and the Dual Essence of Admired Leadership Shane observes that society often conflates outcomes with leadership; Randall shares his research discovering that true admired leadership requires both results and followership.21:13–27:44 · Shane as informed peer 3/10 Timeless Behaviors: Routines Versus Techniques in Feedback Randall contrasts temporary techniques with ingrained behavioral routines, deconstructing common management tropes like asking for permission before giving feedback.27:44–38:16 · Shane as informed peer 3/10 Mastering the Balance and Vividness of Constructive Feedback Randall illustrates how effective feedback requires positive remarks to match negative criticisms in vividness, detail, and proportion.38:16–42:01 · Shane as informed peer 4/10 Strategies for Restoring Out-of-Balance Relationships Shane asks how to repair a skewed relationship, and Randall shares a case study of a CFO restoring balance by introducing positive, non-evaluative interactions.42:01–47:15 · Shane as informed peer 4/10 The Power and Sincerity of Third-Party Praise When Shane asks about a 'tip' for giving praise, Randall immediately chides the phrasing to reiterate that third-party compliments represent a deliberate, high-sincerity routine.47:16–53:14 · Shane as informed peer 3/10 Elevating Performance Through Short-Term Priority Calibration Randall explains how aligning short-term, rotating priorities yields stronger long-term results than merely fixating on abstract KPIs.53:14–55:40 · Shane as informed peer 4/10 Evaluating Executive Self-Awareness and Personal Blind Spots Shane asks how Randall evaluates an executive's self-awareness; Randall shares his diagnostic questions around personal blind spots and external misperceptions.55:41–1:03:00 · Shane as informed peer 5/10 Uncoachability and Why Organizations Cling to Dysfunction Shane highlights the cyclical nature of corporate dysfunction; Randall explains that individuals often resist reform because they actively benefit from organizational dysfunction.1:03:00–1:20:23 · Shane as informed peer 4/10 Inspiration, Motivation, and the Universal Desire for a 'Fan' Randall narrates Tiger Woods' famous 2005 Masters shot to establish the universal human desire for having an authentic champion and acting as a consistent 'fan'.1:20:23–1:27:47 · Shane as informed peer 4/10 Crisis Leadership: Defining Credibility Through Response Randall explains that a leader's credibility during a crisis is defined not by the initial mistake but by the transparency, speed, and integrity of their response.1:27:48–1:31:15 · Shane as informed peer 4/10 Passing Down Core Values and Intentional Parenting Shane and Randall discuss parenting, emphasizing explicit familial core values and leading by consistent behavioral example.1:31:16–1:34:13 · Shane as informed peer 2/10 The Admired Leadership Digital Course and Public Launch Randall explains the launch of the Admired Leadership digital course, with Shane warmly endorsing the curriculum.1:34:18–1:34:57 · Shane as informed peer 0/10 Episode Conclusion and Listener Resources Host closing remarks, podcast subscription info, and standard outro housekeeping.0:00–2:20 · Guest teaching 0/10 Prologue: Discovering Ubiquitous Patterns in Leadership Introductory teaser clip and host monologue framing the episode's themes and introducing guest Randall Stutman.2:28–5:34 · Guest teaching 5/10 Behavioral Routines Versus Psychological Differences Shane invites Randall to explain why leadership should be understood through actionable routines rather than individual psychological differences.5:34–9:20 · Guest teaching 6/10 Defining Leadership: Making Situations and People Better Shane asks for a foundational definition of leadership, and Randall defines it succinctly as making people and situations better through concrete decisions and actions.9:20–11:46 · Guest teaching 4/10 The Surprising Universality of Leadership Excellence Shane inquires about the commonality among elite leaders; Randall elaborates on uncovering ubiquitous, overlooked habits before a brief commercial break.11:47–21:12 · Guest teaching 7/10 Results, Followership, and the Dual Essence of Admired Leadership Shane observes that society often conflates outcomes with leadership; Randall shares his research discovering that true admired leadership requires both results and followership.21:13–27:44 · Guest teaching 6/10 Timeless Behaviors: Routines Versus Techniques in Feedback Randall contrasts temporary techniques with ingrained behavioral routines, deconstructing common management tropes like asking for permission before giving feedback.27:44–38:16 · Guest teaching 7/10 Mastering the Balance and Vividness of Constructive Feedback Randall illustrates how effective feedback requires positive remarks to match negative criticisms in vividness, detail, and proportion.38:16–42:01 · Guest teaching 5/10 Strategies for Restoring Out-of-Balance Relationships Shane asks how to repair a skewed relationship, and Randall shares a case study of a CFO restoring balance by introducing positive, non-evaluative interactions.42:01–47:15 · Guest teaching 6/10 The Power and Sincerity of Third-Party Praise When Shane asks about a 'tip' for giving praise, Randall immediately chides the phrasing to reiterate that third-party compliments represent a deliberate, high-sincerity routine.47:16–53:14 · Guest teaching 6/10 Elevating Performance Through Short-Term Priority Calibration Randall explains how aligning short-term, rotating priorities yields stronger long-term results than merely fixating on abstract KPIs.53:14–55:40 · Guest teaching 5/10 Evaluating Executive Self-Awareness and Personal Blind Spots Shane asks how Randall evaluates an executive's self-awareness; Randall shares his diagnostic questions around personal blind spots and external misperceptions.55:41–1:03:00 · Guest teaching 6/10 Uncoachability and Why Organizations Cling to Dysfunction Shane highlights the cyclical nature of corporate dysfunction; Randall explains that individuals often resist reform because they actively benefit from organizational dysfunction.1:03:00–1:20:23 · Guest teaching 8/10 Inspiration, Motivation, and the Universal Desire for a 'Fan' Randall narrates Tiger Woods' famous 2005 Masters shot to establish the universal human desire for having an authentic champion and acting as a consistent 'fan'.1:20:23–1:27:47 · Guest teaching 7/10 Crisis Leadership: Defining Credibility Through Response Randall explains that a leader's credibility during a crisis is defined not by the initial mistake but by the transparency, speed, and integrity of their response.1:27:48–1:31:15 · Guest teaching 5/10 Passing Down Core Values and Intentional Parenting Shane and Randall discuss parenting, emphasizing explicit familial core values and leading by consistent behavioral example.1:31:16–1:34:13 · Guest teaching 2/10 The Admired Leadership Digital Course and Public Launch Randall explains the launch of the Admired Leadership digital course, with Shane warmly endorsing the curriculum.1:34:18–1:34:57 · Guest teaching 0/10 Episode Conclusion and Listener Resources Host closing remarks, podcast subscription info, and standard outro housekeeping.0:00–2:20 · Guest disagreement 0/10 Prologue: Discovering Ubiquitous Patterns in Leadership Introductory teaser clip and host monologue framing the episode's themes and introducing guest Randall Stutman.2:28–5:34 · Guest disagreement 1/10 Behavioral Routines Versus Psychological Differences Shane invites Randall to explain why leadership should be understood through actionable routines rather than individual psychological differences.5:34–9:20 · Guest disagreement 1/10 Defining Leadership: Making Situations and People Better Shane asks for a foundational definition of leadership, and Randall defines it succinctly as making people and situations better through concrete decisions and actions.9:20–11:46 · Guest disagreement 0/10 The Surprising Universality of Leadership Excellence Shane inquires about the commonality among elite leaders; Randall elaborates on uncovering ubiquitous, overlooked habits before a brief commercial break.11:47–21:12 · Guest disagreement 1/10 Results, Followership, and the Dual Essence of Admired Leadership Shane observes that society often conflates outcomes with leadership; Randall shares his research discovering that true admired leadership requires both results and followership.21:13–27:44 · Guest disagreement 2/10 Timeless Behaviors: Routines Versus Techniques in Feedback Randall contrasts temporary techniques with ingrained behavioral routines, deconstructing common management tropes like asking for permission before giving feedback.27:44–38:16 · Guest disagreement 1/10 Mastering the Balance and Vividness of Constructive Feedback Randall illustrates how effective feedback requires positive remarks to match negative criticisms in vividness, detail, and proportion.38:16–42:01 · Guest disagreement 0/10 Strategies for Restoring Out-of-Balance Relationships Shane asks how to repair a skewed relationship, and Randall shares a case study of a CFO restoring balance by introducing positive, non-evaluative interactions.42:01–47:15 · Guest disagreement 3/10 The Power and Sincerity of Third-Party Praise When Shane asks about a 'tip' for giving praise, Randall immediately chides the phrasing to reiterate that third-party compliments represent a deliberate, high-sincerity routine.47:16–53:14 · Guest disagreement 1/10 Elevating Performance Through Short-Term Priority Calibration Randall explains how aligning short-term, rotating priorities yields stronger long-term results than merely fixating on abstract KPIs.53:14–55:40 · Guest disagreement 1/10 Evaluating Executive Self-Awareness and Personal Blind Spots Shane asks how Randall evaluates an executive's self-awareness; Randall shares his diagnostic questions around personal blind spots and external misperceptions.55:41–1:03:00 · Guest disagreement 1/10 Uncoachability and Why Organizations Cling to Dysfunction Shane highlights the cyclical nature of corporate dysfunction; Randall explains that individuals often resist reform because they actively benefit from organizational dysfunction.1:03:00–1:20:23 · Guest disagreement 1/10 Inspiration, Motivation, and the Universal Desire for a 'Fan' Randall narrates Tiger Woods' famous 2005 Masters shot to establish the universal human desire for having an authentic champion and acting as a consistent 'fan'.1:20:23–1:27:47 · Guest disagreement 1/10 Crisis Leadership: Defining Credibility Through Response Randall explains that a leader's credibility during a crisis is defined not by the initial mistake but by the transparency, speed, and integrity of their response.1:27:48–1:31:15 · Guest disagreement 0/10 Passing Down Core Values and Intentional Parenting Shane and Randall discuss parenting, emphasizing explicit familial core values and leading by consistent behavioral example.1:31:16–1:34:13 · Guest disagreement 0/10 The Admired Leadership Digital Course and Public Launch Randall explains the launch of the Admired Leadership digital course, with Shane warmly endorsing the curriculum.1:34:18–1:34:57 · Guest disagreement 0/10 Episode Conclusion and Listener Resources Host closing remarks, podcast subscription info, and standard outro housekeeping.0:00–2:20 · Shane pushing back 0/10 Prologue: Discovering Ubiquitous Patterns in Leadership Introductory teaser clip and host monologue framing the episode's themes and introducing guest Randall Stutman.2:28–5:34 · Shane pushing back 0/10 Behavioral Routines Versus Psychological Differences Shane invites Randall to explain why leadership should be understood through actionable routines rather than individual psychological differences.5:34–9:20 · Shane pushing back 0/10 Defining Leadership: Making Situations and People Better Shane asks for a foundational definition of leadership, and Randall defines it succinctly as making people and situations better through concrete decisions and actions.9:20–11:46 · Shane pushing back 0/10 The Surprising Universality of Leadership Excellence Shane inquires about the commonality among elite leaders; Randall elaborates on uncovering ubiquitous, overlooked habits before a brief commercial break.11:47–21:12 · Shane pushing back 0/10 Results, Followership, and the Dual Essence of Admired Leadership Shane observes that society often conflates outcomes with leadership; Randall shares his research discovering that true admired leadership requires both results and followership.21:13–27:44 · Shane pushing back 0/10 Timeless Behaviors: Routines Versus Techniques in Feedback Randall contrasts temporary techniques with ingrained behavioral routines, deconstructing common management tropes like asking for permission before giving feedback.27:44–38:16 · Shane pushing back 0/10 Mastering the Balance and Vividness of Constructive Feedback Randall illustrates how effective feedback requires positive remarks to match negative criticisms in vividness, detail, and proportion.38:16–42:01 · Shane pushing back 0/10 Strategies for Restoring Out-of-Balance Relationships Shane asks how to repair a skewed relationship, and Randall shares a case study of a CFO restoring balance by introducing positive, non-evaluative interactions.42:01–47:15 · Shane pushing back 1/10 The Power and Sincerity of Third-Party Praise When Shane asks about a 'tip' for giving praise, Randall immediately chides the phrasing to reiterate that third-party compliments represent a deliberate, high-sincerity routine.47:16–53:14 · Shane pushing back 0/10 Elevating Performance Through Short-Term Priority Calibration Randall explains how aligning short-term, rotating priorities yields stronger long-term results than merely fixating on abstract KPIs.53:14–55:40 · Shane pushing back 0/10 Evaluating Executive Self-Awareness and Personal Blind Spots Shane asks how Randall evaluates an executive's self-awareness; Randall shares his diagnostic questions around personal blind spots and external misperceptions.55:41–1:03:00 · Shane pushing back 0/10 Uncoachability and Why Organizations Cling to Dysfunction Shane highlights the cyclical nature of corporate dysfunction; Randall explains that individuals often resist reform because they actively benefit from organizational dysfunction.1:03:00–1:20:23 · Shane pushing back 0/10 Inspiration, Motivation, and the Universal Desire for a 'Fan' Randall narrates Tiger Woods' famous 2005 Masters shot to establish the universal human desire for having an authentic champion and acting as a consistent 'fan'.1:20:23–1:27:47 · Shane pushing back 0/10 Crisis Leadership: Defining Credibility Through Response Randall explains that a leader's credibility during a crisis is defined not by the initial mistake but by the transparency, speed, and integrity of their response.1:27:48–1:31:15 · Shane pushing back 0/10 Passing Down Core Values and Intentional Parenting Shane and Randall discuss parenting, emphasizing explicit familial core values and leading by consistent behavioral example.1:31:16–1:34:13 · Shane pushing back 0/10 The Admired Leadership Digital Course and Public Launch Randall explains the launch of the Admired Leadership digital course, with Shane warmly endorsing the curriculum.1:34:18–1:34:57 · Shane pushing back 0/10 Episode Conclusion and Listener Resources Host closing remarks, podcast subscription info, and standard outro housekeeping.

speaking balance: gold is Shane, purple is the guest (3 minute bins)

0:00 · Shane 64.3% · guest 35.7%0:00 · Shane 64.3% · guest 35.7%3:00 · Shane 1.9% · guest 98.1%3:00 · Shane 1.9% · guest 98.1%6:00 · Shane 4.1% · guest 95.9%6:00 · Shane 4.1% · guest 95.9%9:00 · Shane 10.8% · guest 89.2%9:00 · Shane 10.8% · guest 89.2%12:00 · Shane 9.5% · guest 90.5%12:00 · Shane 9.5% · guest 90.5%15:00 · Shane 0% · guest 100%15:00 · Shane 0% · guest 100%18:00 · Shane 0% · guest 100%18:00 · Shane 0% · guest 100%21:00 · Shane 15% · guest 85%21:00 · Shane 15% · guest 85%24:00 · Shane 0% · guest 100%24:00 · Shane 0% · guest 100%27:00 · Shane 1.7% · guest 98.3%27:00 · Shane 1.7% · guest 98.3%30:00 · Shane 0% · guest 100%30:00 · Shane 0% · guest 100%33:00 · Shane 0% · guest 100%33:00 · Shane 0% · guest 100%36:00 · Shane 6.6% · guest 93.4%36:00 · Shane 6.6% · guest 93.4%39:00 · Shane 0% · guest 100%39:00 · Shane 0% · guest 100%42:00 · Shane 21.3% · guest 78.7%42:00 · Shane 21.3% · guest 78.7%45:00 · Shane 6.7% · guest 93.3%45:00 · Shane 6.7% · guest 93.3%48:00 · Shane 0% · guest 100%48:00 · Shane 0% · guest 100%51:00 · Shane 6.2% · guest 93.8%51:00 · Shane 6.2% · guest 93.8%54:00 · Shane 6.6% · guest 93.4%54:00 · Shane 6.6% · guest 93.4%57:00 · Shane 13.7% · guest 86.3%57:00 · Shane 13.7% · guest 86.3%1:00:00 · Shane 3.9% · guest 96.1%1:00:00 · Shane 3.9% · guest 96.1%1:03:00 · Shane 3% · guest 97%1:03:00 · Shane 3% · guest 97%1:06:00 · Shane 0% · guest 100%1:06:00 · Shane 0% · guest 100%1:09:00 · Shane 0% · guest 100%1:09:00 · Shane 0% · guest 100%1:12:00 · Shane 0% · guest 100%1:12:00 · Shane 0% · guest 100%1:15:00 · Shane 0% · guest 100%1:15:00 · Shane 0% · guest 100%1:18:00 · Shane 26.1% · guest 73.9%1:18:00 · Shane 26.1% · guest 73.9%1:21:00 · Shane 3.6% · guest 96.4%1:21:00 · Shane 3.6% · guest 96.4%1:24:00 · Shane 0% · guest 100%1:24:00 · Shane 0% · guest 100%1:27:00 · Shane 19.5% · guest 80.5%1:27:00 · Shane 19.5% · guest 80.5%1:30:00 · Shane 6% · guest 94%1:30:00 · Shane 6% · guest 94%1:33:00 · Shane 44.3% · guest 55.7%1:33:00 · Shane 44.3% · guest 55.7%
Sharpest disagreement ▶ 44:24 Rejecting the 'tip and technique' framing

Randall immediately and playfully shuts down Shane's phrasing ('no tips, no techniques') to enforce his strict distinction between superficial hacks and core routines.

Hardest push from Shane ▶ 1:20:15 Challenging how to remain a fan during negative performance

Shane pushes back on the 'fan' framework by asking how a leader can practically maintain that posture when having uncomfortable disciplinary conversations or delivering bad news.

Biggest teaching moment ▶ 1:14:20 Synthesizing the universal human desire for a 'fan'

Randall connects the narrative of Tiger Woods' 2005 Masters chip shot to a foundational masterclass on human motivation, showing that all people crave someone actively rooting for their success.

Shane holds their own ▶ 57:46 Shane articulates the cyclical dysfunction of large organizations

Shane demonstrates his own operational background by accurately diagnosing the recurring pattern of managers claiming to 'clean up' teams before moving on, prompting Randall's agreement.

the scores for every segment, with the reasoning behind each
ChapterTopicShane as informed peerGuest teachingGuest disagreementShane pushing backWhy
Prologue: Discovering Ubiquitous Patterns in Leadership 0000 Introductory teaser clip and host monologue framing the episode's themes and introducing guest Randall Stutman.
Behavioral Routines Versus Psychological Differences 3510 Shane invites Randall to explain why leadership should be understood through actionable routines rather than individual psychological differences.
Defining Leadership: Making Situations and People Better 3610 Shane asks for a foundational definition of leadership, and Randall defines it succinctly as making people and situations better through concrete decisions and actions.
The Surprising Universality of Leadership Excellence 2400 Shane inquires about the commonality among elite leaders; Randall elaborates on uncovering ubiquitous, overlooked habits before a brief commercial break.
Results, Followership, and the Dual Essence of Admired Leadership 4710 Shane observes that society often conflates outcomes with leadership; Randall shares his research discovering that true admired leadership requires both results and followership.
Timeless Behaviors: Routines Versus Techniques in Feedback 3620 Randall contrasts temporary techniques with ingrained behavioral routines, deconstructing common management tropes like asking for permission before giving feedback.
Mastering the Balance and Vividness of Constructive Feedback 3710 Randall illustrates how effective feedback requires positive remarks to match negative criticisms in vividness, detail, and proportion.
Strategies for Restoring Out-of-Balance Relationships 4500 Shane asks how to repair a skewed relationship, and Randall shares a case study of a CFO restoring balance by introducing positive, non-evaluative interactions.
The Power and Sincerity of Third-Party Praise 4631 When Shane asks about a 'tip' for giving praise, Randall immediately chides the phrasing to reiterate that third-party compliments represent a deliberate, high-sincerity routine.
Elevating Performance Through Short-Term Priority Calibration 3610 Randall explains how aligning short-term, rotating priorities yields stronger long-term results than merely fixating on abstract KPIs.
Evaluating Executive Self-Awareness and Personal Blind Spots 4510 Shane asks how Randall evaluates an executive's self-awareness; Randall shares his diagnostic questions around personal blind spots and external misperceptions.
Uncoachability and Why Organizations Cling to Dysfunction 5610 Shane highlights the cyclical nature of corporate dysfunction; Randall explains that individuals often resist reform because they actively benefit from organizational dysfunction.
Inspiration, Motivation, and the Universal Desire for a 'Fan' 4810 Randall narrates Tiger Woods' famous 2005 Masters shot to establish the universal human desire for having an authentic champion and acting as a consistent 'fan'.
Crisis Leadership: Defining Credibility Through Response 4710 Randall explains that a leader's credibility during a crisis is defined not by the initial mistake but by the transparency, speed, and integrity of their response.
Passing Down Core Values and Intentional Parenting 4500 Shane and Randall discuss parenting, emphasizing explicit familial core values and leading by consistent behavioral example.
The Admired Leadership Digital Course and Public Launch 2200 Randall explains the launch of the Admired Leadership digital course, with Shane warmly endorsing the curriculum.
Episode Conclusion and Listener Resources 0000 Host closing remarks, podcast subscription info, and standard outro housekeeping.

Statements from this episode (18)

Insight
Stutman: Self-Awareness Assessments Fail to Make People Better Leaders
“The more experience you have, the more you realize that people don't, they understand themselves better, but they don't change. They don't actually get better at this thing called leadership.”
Randall Stutman Nov 10, 2020 ▶ 3:47
Insight
Stutman: Most Leaders Cannot Identify What Makes Them Uniquely Effective
“Most leaders don't know what they do that other leaders don't do.”
Randall Stutman Nov 10, 2020 ▶ 4:31
Insight
Stutman: Top Results-Driven Leaders Are Often Despised by Their Teams
“When I first started studying leaders, what I was surprised by is how many of the best results leaders I could find that were willing to talk to me. And I was, again, I was asking and interviewing teams, how many of the teams really despised those leaders that…”
Randall Stutman Nov 10, 2020 ▶ 14:52
Insight
Stutman: Using Communication Hacks Situationally Breeds Team Resistance and Distrust
“The biggest issue when you do something for technique is, You don't do it often enough to become skillful at it. So if I were to actually follow most leaders around who would even tell you they believe in the behavior of asking for permission, most of them don…”
Randall Stutman Nov 10, 2020 ▶ 25:46
Insight
Stutman: Top leaders match criticism with equally vivid, detailed praise
“When we study the really best leaders, the best leaders on the planet, the most admired leaders everywhere, they all do the same thing. They all start positive, just like we all do intuitively when we're going to be critical, but their positive is as vivid, As…”
Randall Stutman Nov 10, 2020 ▶ 32:11
Insight
Stutman: Excessively Positive Feedback Makes Teams Alarmist to Any Criticism
“Too much positive makes it so that people get alarmist when they hear negative. And too much negative means people defend themselves on a good basis.”
Randall Stutman Nov 10, 2020 ▶ 36:38
Insight
Stutman: Repairing critical relationships requires separate, positive conversations
“We need to balance these relationships, but not in the, that conversation. Those negative conversations are going to be negative conversations. But we need to start having other conversations that were the conversations are in balance.”
Randall Stutman Nov 10, 2020 ▶ 39:47
Insight
Stutman: Evaluative climates trap both sides in defensiveness and misinterpretation
“Because once you're in a evaluative climate, it is really hard on both parties. The one party feels as if they have to defend themselves and the other party is frustrated that everything they say is misinterpreted.”
Randall Stutman Nov 10, 2020 ▶ 41:32
Insight
Stutman: Leaders withhold praise primarily because of demanding excellence standards
“The most common reason that I find that leaders don't give praise is because they have really high standards that when they say excellence, they really want people to do excellent work.”
Randall Stutman Nov 10, 2020 ▶ 42:37
Insight
Stutman: Praising Employees to Third Parties Increases Perceived Sincerity
“There's no butts in that praise. In other words, high, high standard people will always have a butt. Like that was a great presentation, but right. You could do this better. There's no butt if you're telling a third party, but the real power in third party com…”
Randall Stutman Nov 10, 2020 ▶ 45:29
Insight
Stutman: Calibrating Short-Term Priorities Impacts Results More Than Managing Metrics
“The best leaders do that. They do that in round robins. They do that in staff meetings. They do that in conversations. They're constantly asking people and sharing their own priorities and then asking people to think about is this a higher use of their time an…”
Randall Stutman Nov 10, 2020 ▶ 50:44
Insight
Stutman: Leaders cannot selectively turn behavioral traits on and off across contexts
“If you're impatient as a leader, you're impatient as a spouse and as a parent. And if you're somebody that's decisive, you're decisive everywhere. So I, I've never seen anyone take any strength and turn it on and turn it off. They have it just about everywhere…”
Randall Stutman Nov 10, 2020 ▶ 53:35
Insight
Stutman: Glossing over personal negatives signals a lack of self-awareness and improvement
“Are they able to articulate and be as detailed on the negative as they are on the positive? Because that's a sign of self-awareness too. A lot of people can really get specific around their positives, but then gloss over their negatives, which means they're no…”
Randall Stutman Nov 10, 2020 ▶ 54:25
Insight
Stutman: Harsh Leaders Succeed in Spite of Their Style, Not Because of It
“A classic example with a lot of organizational leaders is they, they've been harsh, stern people. And people generally perform at a high level for them, and they think it's because of their harshness and sternness that that's why they've gotten there. That's t…”
Randall Stutman Nov 10, 2020 ▶ 57:10
Insight
Stutman: Talent Sets the Table and Matters More Than Culture or Strategy
“I believe it was Peter Drucker that said culture eats strategy for lunch. I would tell you that talent sets the table. And so without talent, you've got nothing. If I'm trying to influence an organization at the deepest level, I want to deal with talent first.”
Randall Stutman Nov 10, 2020 ▶ 58:30
Insight
Stutman: Organizational Change Fails Because Leaders Benefit From Dysfunction
“And so a lot of change organizationally and in families and in relationships don't occur, not because they're not the right answers. We don't know what to do, but because People benefit from both in terms of power, resources, right? They benefit from those pro…”
Randall Stutman Nov 10, 2020 ▶ 1:00:39
Insight
Stutman: Leaders inspire teams by extending and documenting praise over time
“A fan keeps that great news alive. They actually stunned it in time. They take that accolade or that, that, that wonderful outcome and they don't keep it alive forever, but they keep it alive for longer so that you, as a person that I lead has the ability to b…”
Randall Stutman Nov 10, 2020 ▶ 1:17:56
Insight
Stutman: Leaders are defined by their crisis response, not the incident itself
“It's not the actual act that defines you. It's always your response. It's the response that defines your credibility in every case. People will eventually forgive you and forget about or hold in less saliency The actual incident or act, but they will never for…”
Randall Stutman Nov 10, 2020 ▶ 1:24:56
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