Toyota

“So, but I think that in the short term the approach of the Teslas and the Toyotas and whatnot will be the prevalent one. I think in the longer run, it will be the Google approach that prevails, right?”

“Because you have to recognize, I'm gonna be driving that Toyota off the lot, not the salesperson. It doesn't matter how much I like the salesperson. I can be driving the car. So you have to make your choice based on the favorable features of the deal, not of t…”

“And what was really interesting that this isn't in the early 19 eighties, people attributed the Japanese productivity advantage to their culture and to the worker management relations. And if I look what we did, I looked into the numbers, all the productivity …”

“One that works very well is be faster than your competitors at providing your customers what they want, when they want it, and where they want it. And if a company can do that two or three times faster than its competitors, it'll usually grow two to three time…”

“At this point, I said that's only Amazon, Walmart, and Toyota are probably the only three companies I can imagine that are even closer to being able to do that.”

“40,000 Toyota employees submitted 400,000 written suggestions in 1980. 10 suggestions per worker per year.”

“General Motors spent 331 dollars per car on warranty repairs. Toyota spent 31 dollars. While 64% of American cars had defects in the first six months, only 32% of Japanese cars did.”