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Net Promoter Score

2 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Aug 6, 2024 by Brian Halligan · across every show →

Everything said about Net Promoter Score, oldest first

Aug 6, 2024
Assertion Not checkable as stated
Halligan: HubSpot has tracked quarterly employee NPS for 15 years
“But we continue to do that net promoter score once a quarter for the last 15 years. And we're tracking our net promoter score per quarter.”
Brian Halligan Aug 6, 2024 ▶ 37:08 Brian Halligan: Building HubSpot into a Multi-Billion Dollar Company
Aug 5, 2025 negative
Assertion Not checkable as stated
Flexport's Net Promoter Score collapsed from the 70s to 17 during COVID
“Our net promoter score, like, was always in the seventies, which is a great, good metric for customer satisfaction, and that, like, collapsed. I forgot how, got to, like, 17 at one point.”
Ryan Petersen Aug 5, 2025 ▶ 45:57 Ryan Petersen: Building Flexport
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