hospitality quotient
2 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Jul 13, 2021 by Danny Meyer · across every show →
Everything said about hospitality quotient, oldest first
Jul 13, 2021
Meyer: Hiring evaluations weight emotional hospitality quotient at 51% and technical skill at 49%
“The way we ideally get to a hundred, 49 of those points are going to be how well someone does the job they do. How good of a cook are you? If you can make the best bowl of pasta I've ever had in my life, You get 49 points. That leaves 51 points if you want to …”
Jul 13, 2021 positive
Meyer: Emotional hospitality is the true alpha differentiator when skills are easily copied
“In a day and age where we're all in where what you know how to do can be so easily copied by everybody. I really believe that that 51%, which is how do you make people feel while you're doing it, can truly become the alpha that can differentiate different orga…”