Flexport

“So I told Ron Conway about this situation and he emailed the late Ed Lee, who was our mayor. And I, Ron was like one of his big donors and friends. And we got the license within six hours.”

“I've only hired one person, actually, from external in the last couple years, and I spent just, like, loads of time with him. And I told him he's not allowed to make any decisions for 90 days.”

“The world just keeps getting more and more complex, which plays into the hands of a customs company, companies like Flexport, because you're like, cool, you need technology to track all this stuff.”

“If you're an asset owner, it's pretty hard to be customer-centric, because your job is like, fill the asset, or you don't make money.”

“Like, we were, we turned profitable in twenty-twenty-two. Our revenue peaked at 3.8 billion because the price of freight was so high.”

“There's about 26 teams that do an MBR, a monthly business review, and a six pager, and then that's just like, it doesn't, I think we cap it at six, but it's, the six isn't that important... So we have, I think, 25 or 26 teams that write those monthly, and then…”

“Yeah, really lucky that I, not only was the last batch, but he announced it mid-batch, so you didn't take it for granted that you were getting this time with Paul.”

“It's why, like, no investor ever gives me useful advice, really. Because like, I'm not, sure, they can about people and some high-level stuff, for sure, or capital markets, but like, Business, like, strategy? Like, how could they ever know my business better t…”

“Volumes from China collapsed, 60% down when, on April ninth, the day the duties hit, stayed down for five weeks, and then as soon as he relaxed, as soon as they, the Trump administration relaxed the duties on China to 30% instead of one 45, it surged to 80% ab…”

“Our net promoter score, like, was always in the seventies, which is a great, good metric for customer satisfaction, and that, like, collapsed. I forgot how, got to, like, 17 at one point.”

“So we signed a long-term deal for three seven 47 from Atlas Airlines, the biggest cargo airline in the world, dedicated to Flexport.”

“Work from home, which just doesn't work in our industry, maybe in any industry, but certainly not in logistics. You need to be like, In person, collaborating, partnering on the, with the assets, et cetera.”

“There's a lot of weirdness in lately in this tariffs data that is just like, I don't know if that means, you want to know what the consumers are doing ultimately. What are they buying and selling? And a lot of, there's just a huge amount of noise. Like they di…”

“I think we added 900 software engineers in 12, in like 12 months. Oh wow. And turned out, they're all in the U.S. Or almost all in the U.S., Seattle mostly. It was like very expensive people.”

“So we're now on like a freight, just a standard plain vanilla ocean container from any port in Asia to anywhere in the U S inland, all the way to destination. We break it down to about a 108 steps that have to be completed. And 92% of those are done either by …”

“PG himself really liked, liked and likes Flexport and was telling investors, you should invest in this company, which kind of controversial. YC partners, I think they're a little better about it now than they used to be, but they would kind of pick, choose fav…”

“Like micromanagement and attention to detail, same, two words for the same thing, right? Attention to detail is great. Like your boss is involved in your stuff. Like that's only a problem if your boss is an idiot and out of touch and making bad decisions. But …”

“I haven't met anyone who said, oh, because of these tariffs, I'm gonna start doing production in the U.S. I've read some headlines on it, and they've done some White House announcements and things, but like, those aren't my customer base. And my customer base …”

“He said that's like saying this other guy would be a better husband for your wife. Might be true, but like, don't act on it. Like, this is your company. You need to stay in there.”

“Actually, I think we can lower the cost of shipping anything by five to 10%.”

“I thought, I think Dave's going to be better at the job than I am. That was genuinely true. That's why I did it. It wasn't because I was burnt out or something. I just thought he would be better for the company. I thought we needed to mature and be better at o…”

“We're only about .one percent of global trade in the containerized, in the world, in the domain in which we play.”

“So we got all of this, we got 80, we did 88, I think it was 8788 passenger planes full of Masks in the overhead compartments in every seat, obviously the belly, and we just, we flew five hundred million masks and other object, other PPE items in for US Hospita…”

“We're the only one founded, only one in the top hundred in the world founded after the web browser was invented.”

“So when tariffs were at one 45 on China, we helped a lot of companies move into bonded warehouses because We all predicted that it would come down from there. So you're better off waiting and only enter the goods, only exit them out of the building, but enter …”

“I think he says like, if the company should only do as many things as the founder can be personally involved in, it's a nice ideal. It doesn't work at my company. We're like in all these different countries and all these different modes of transport that like …”