feedback

“You stroke the deed, not the kid. Be very specific to the deed, and let the child know what his or her behavior did for the dog, a plant, or another human being.”

“When they get feedback, they do not ask the question, is it true? They ask the question, how is it true?”

“We need to balance these relationships, but not in the, that conversation. Those negative conversations are going to be negative conversations. But we need to start having other conversations that were the conversations are in balance.”

“Shane, I really truly believe that if somebody is eager for feedback, actively solicits feedback, tries to listen to the feedback, learn something from feedback. Those are the people I never worry about, right? Like, I've had students where they're like, reall…”

“If you get feedback and then don't do anything with it, people are going to stop giving you the feedback. It's not just not helpful to ask for feedback and not change it. It's actually hurtful.”

“Feedback, first of all, I tell everybody, feedback, first of all, is always telling us about the giver more than the receiver of the feedback.”

“Whatever the person says, sit there, shut up, listen, take notes, say thank you, don't judge, and don't critique.”

“Too much positive makes it so that people get alarmist when they hear negative. And too much negative means people defend themselves on a good basis.”

“My experience is there's almost always a gem in every story that somebody has about me, and from presence, I always ask the question, not is it true what you're saying about me, but how is it true?”

“And when we study the really best leaders, the best leaders on the planet, the most admired leaders in everywhere, they all do the same thing. They all start positive, just like we all do intuitively when we're going to be critical, but their positive is as vi…”