customer service
2 statements across 2 episodes · 2 bullish · 0 bearish · 2 people on the record · first statement Dec 2, 2025 by Shane Parrish · across every show →
Everything said about customer service, oldest first
Dec 2, 2025 positive
Dec 9, 2025 positive
Sutherland: Service Organizations Must Combine Streamlined Speed with High Empathy
“A really, really good service organization allows for very streamlined, efficient service for people who know exactly what they want, and extremely empathetic service for people who are undecided, uncertain, or find themselves in an unusual situation.”