customer experience
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Apr 15, 2025 by Bret Taylor · across every show →
Everything said about customer experience, oldest first
Apr 15, 2025 positive
Taylor: AI agents fundamentally invert UX by handing agency directly to customers
“If you think about a modern website or mobile app it's essentially, you've created a directory of functionality from which you can choose. But the main person with agency in that is the creator of the website. Like, what are the universe of options that you ca…”