Zhang: Large enterprises scale AI customer service agents within weeks
Jesse Zhang · The Future of AI Agents | Jesse Zhang Interview · Invest Like The Best · Oct 6, 2025 · at 27:03
Decagon CEO Jesse Zhang explains how rapidly enterprise clients expand AI customer support workloads once early metrics prove successful.
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“I would say even for large enterprises, like within weeks, because the only, the, everyone wants to just go live to everything. Right. But the reason why you stage it out is so you can make sure nothing's going wrong. And you can tell if something's going wrong, like almost immediately because you have these metrics, right?”
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