AI agents will eventually replace websites and apps as enterprise front ends
Jesse Zhang · The Future of AI Agents | Jesse Zhang Interview · Invest Like The Best · Oct 6, 2025 · at 45:18
Jesse Zhang, CEO of Decagon AI, discusses the ultimate trajectory of enterprise conversational AI agents across sales and customer support.
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“In the natural end state, it is more unified for the exact reason you listed, which is people want a unified brand out there, and the brand's very important to them, and for some businesses it's more important than others, but eventually this is like, this becomes the front end for the business, right? And so that means it's both how you gain new customers, but also how you support the existing ones and make them get, make them retain more and so on. It's almost like You know, in the limit, right, like if you're working with a bank or airline or telecom company or whatever, the agent could be the only thing that most users interact with. They don't even have to touch your mobile app. They don't even have to, you know, go to your website ever.”
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